We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Lock in the lowest price from these sites
eDreamsUS$294
TripadvisorUS$294
Trip.com
Expedia.com
Hotels.com
Travelocity
View all 17 deals
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (3,579)
Filter reviews
3,581 results
Traveller rating
2,064
853
370
163
131
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,064
853
370
163
131
Show reviews that mention
All reviews conwy castle cupcakes executive room the penthouse relaxation room sauna and steam room overlooking the marina leisure facilities modern hotel north wales lovely location the ground floor evening meal large bathroom fantastic views restaurant staff birthday treat
Selected filters
Filter
Updating list...
27 - 32 of 3,581 reviews
Reviewed 1 October 2020

We've not been away this year due to Covid so decided on a short 2 night break for our wedding anniversary/my birthday somewhere in the UK. The hotel looked lovely on line so we weren't disappointed when we arrived there, location is fantastic with great views. On arrival at the hotel we checked in with no issues and booked slots for breakfast having already booked a table for dinner that evening. Although requested a room on the 1st floor, our ground floor bedroom was excellent with a nice view of the harbour, small patio area outside too. Thought it might be noisy but we slept like a log, so quiet! We also managed to get in for a swim on both days, pool area was clean and warm, and very well organised. Dinner on the 1st night was good, food lovely and fresh. Breakfast service was well organised too, liked the pre-order form. Food was nice and hot, good coffee too!
The staff in the whole hotel, especially in the restaurant were friendly and very efficient. Can't wait to go back!

Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
Thank Dee2509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brid Collins, General Manager at The Quay Hotel & Spa, responded to this reviewResponded 6 October 2020

Dear Guest

Thank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.

Thank you for the 5 star rating! and i am so pleased we managed to live up to your high expectations!

I am delighted you chose to spend this very special occasion with us and were not left disappointed.

Its great to hear you took full advantage of the facilities we had available to offer to you and overall, left satisfied with this and felt safe with the extra measures we have in place.

We look forward to welcoming you back in the very near future.

Best Wishes
Brid Collins

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2020

A return visit to The Quay was the final leg of our COVID staycation in N Wales and our fourth magnificent estuary view from a very good Executive King Size bedroom.
The Bar Staff were very helpful to order and assist with carrying two G&Ts to our room balcony which was very welcome in the afternoon sun as the Cove Bar was too busy to get a table with the socially distanced spacing.
We dined in the Ebb & Flow restaurant on our first night but were overall a bit disappointed. My wife's starter and Salmon Fillet main were very small portions but she did say the salmon was very tasty. My special coconut curry prawn starter was very good but the Superfood Salad was a bowl full of a glutinous mess, not of a similar standard. We dined elsewhere on our second night! Breakfast was good.
Good COVID measures were in place and well controlled, everybody seemed to be complying without any fuss.
Overall The Quay is a very good hotel in a prime location on the Conwy estuary with views to Conwy Castle.

Room tip: Estuary View rooms are preferred.
Date of stay: September 2020
    • Value
    • Location
    • Service
2  Thank Colin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brid Collins, General Manager at The Quay Hotel & Spa, responded to this reviewResponded 6 October 2020

Dear Guest

Thank you for taking the time to share your recent stay with us at the Quay Hotel & Spa.

I am so pleased to hear you chose to stay with us for this well needed staycation break!

I am delighted to hear your room took advantage of the fabulous views that surround the hotel and the famous Conwy Estuary!

I am so pleased to hear the team at the hotel looked after you throughout your stay and enjoyed our tasty food in the Ebb & Flow Restaurant.

I appreciate you took notice of the extra measures we have put in place to keep everyone safe and felt assured because of this.

We hope to welcome you back in the very near future!

Best Wishes
Brid Collins

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2020

We ate there last weekend, and my wife and I probably had one of the best meals we've ever eaten in Wales. It's not cheap, but it's definitely worth it for the nice atmosphere and superb quality cuisine.

Recommended!!!

Date of stay: September 2020
    • Rooms
    • Cleanliness
    • Service
Thank neiltwosheds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brid Collins, General Manager at The Quay Hotel & Spa, responded to this reviewResponded 7 October 2020

Dear Guest

Thank you for taking the time to share this amazing feedback!

I am so pleased to hear of the great time you had with us and I will pass on your comments to Chef Ian who will be delighted!

I hope we can welcome you again soon for another 'superb' visit!

Best Wishes
Brid Collins

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2020

Our first visit and it won’t be our last. Comfortable with welcoming staff. We came for 3 nights, but would have liked to stay longer. The food was excellent and our room, 242 was cosy with comfortable beds and fab views from our balcony. Any request was quickly dealt with, by what appeared to be willing staff. COVID procedures were checked and sanitiser available everywhere. Looking forward to our next visit already.

Date of stay: September 2020
Thank Escape39477276589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brid Collins, General Manager at The Quay Hotel & Spa, responded to this reviewResponded 7 October 2020

Dear Guest

Thank you for taking the time to share your recent experience with us at the Quay Hotel & Spa.

I am so pleased to hear of how well you were looked after by the team, who will always go out their way for all our guests!
And i am delighted to hear of how you got to take full advantage of the fabulous views that surround our hotel! They are truly breathtaking.

I appreciate the notice you took of the extra measures we have in place to make sure everyone is safe.

We hope to welcome you back very soon.

Best Wishes
Brid Collins

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2020 via mobile

We ate here on Friday evening and it was a fabulous experience. The Quay Hotel must be one of the nicest I have ever stayed in and I look forward to returning soon. The food in the restaurant was delicious. I had pate followed by a cheese soufflé which was described far better on the menu. It tasted great ! . My wife had soup followed by sea bass which she really enjoyed too. Atmosphere was lovely and service excellent. Couldn’t ask for anything more. I would book well in advance as it is also a busy busy place.

Date of stay: September 2020
Trip type: Travelled with friends
Thank nickboz62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews