Due to unforeseen circumstances, we spent a week at this hotel after being moved on from our previous hotel.
We were not impressed at all. Aside from two pleasant girl on the reception desk and in the restaurant, the service from the staff left a lot to be desired. Most did not speak much English at all and one lady in particular was surly and rude all week as if we were an imposition. The reception desk was unmanned for much of the day.
Our room was small and incredibly basic. This wouldn't have been so bad but it was also very dirty, as if it hadn't been cleaned for some time. The bathroom in particular was thick with dust and we felt compelled to buy cleaning products and clean it ourselves! The bedsheets had some disgusting stains on them which made us wonder if someone had been ill in the room recently. During the week, the beds were changed daily but the cleaner barely spent any time in our room and did not hoover at all. We had a room at the side of the hotel with a lake view, which overlooked the car park and the busy main road which runs outside the hotel.
The hotel is situated in Griante and is a considerable distance from the ferry terminals at Menaggio or Cadenabbia, which leaves it in a bit of a no-man's land for getting around as there are also no bus stops nearby. Thankfully there is a tourist train which picks up outside the hotel and will take you into Cadenabbia, Tremezzo or Lenno. It will also take you into Menaggio but the stop is the other side of a busy main road, which can be perilous to cross as they are no crossings nearby. When you disembark the train, you will also be dropped across this road from the hotel. The busy main road was not particularly noisy but did spoil the ambience somewhat.
The all-inclusive menu in the restaurant was very repetitive and had the same dishes all night. We enjoyed the pizza and the desserts that we tried but for the most part, it was not very exciting, especially considering that the restaurant is frequented by locals. I can only assume that there is a better menu on offer for them. Breakfast was not good - dry croissants, stale bread rolls and coffee that was getting more watery by the day.
There is no lounge area to speak of. The only tables are in the restaurant and bars area or outside, which is no good at mealtimes or when the weather is bad. We were not encouraged to sit anywhere in the hotel and were frequently herded off when the staff had had enough of our presence.
On the plus side, there is a computer that offers free Wi-Fi access for guests.
Given the out-of-the-way location and the lack of a lounge area, I would not recommend this hotel unless you have a car with you and can go out of the full day, only returning for mealtimes. We were made to feel most unwelcome, even for short periods while waiting for the tourist train (which only ran every 1.5 hours on average) to arrive.