Usually we love the fireplace, it's warm and never too busy. My partner and I were celebrating so picked this place as it's local. I called to book a table by the fire but was told it was already reserved, no one sat there the entire time until we were about to leave. The service is always slow here but this night it was appalling & we were not the only ones complaining. No one ever asks if your drinks need replenishing, the steak meal was $36 and not worth it, very expensive for what we got (however their chips are always delicious and my chicken burger was yum!) $13 for a hot chocolate with Baileys in it?? I did write to management regarding my concerns, I did get an apology but sadly we will look elsewhere in Kumeu.
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