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Reviews (967)
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All reviewsfresh fruitgreat hoteloutdoor poolspa hotelthermal spagreat barlovely foodan underground car parkstayed here for two nightsuniversitycenturybuildingmassagespainrestauranttownpity
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4 - 9 of 967 reviews
Reviewed 7 November 2017 via mobile

Stayed here for two nights on a Motorcycle tour in Spain
The hotel is stunning with an underground car park
The Atrium is outstanding
The evening meals and breakfast were very good
It’s a 200m walk to the town Sq which has several bars and was full of local families
Would stay again

Stayed: October 2017, travelled with friends
Thank TonkaYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2017

We stayed for two nights on the way to southern spain. The rooms were large and very comfortable, and the building amazing. The restaurant was very good also the breakfast. The staff were very welcoming and friendly. This is located in the real spain away from the mass tourism

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank EDW99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

Stayed here for two nights for a romantic get-away. Beautiful hotel and beautiful surroundings. We had a standard room, which was clean and spacious with a big bed. We had pre-booked a package that included a dinner at the hotel, a visit to a nearby winery and a bottle of wine in the hotel room. That was all good value for money, although the wine tour was not in English. We only used the outdoor pool, which was very nice. No need to buy the expensive ticket to use the indoor thermal pool when the weather is nice. All treatments are quite expensive. I had a pedicure for half the price back in Madrid (EUR 26) compared to EUR 50 at the hotel. The hotel breakfast was plentiful and very tasty. The only negative was that most of the hotel staff didn’t speak English. I would expect that in a hotel of this standard. This was especially a problem if you have any food allergy and would like to ask what the different types of food presented contain.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Tripre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastillaTermal, Director General at Castilla Termal Burgo de Osma, responded to this reviewResponded 3 November 2017

Dear guest.

We appreciate your comments, which we use to continue improving our services and to offer our clients the highest quality.
We regret that during your visit to the wineries they did not attend you in English. We will contact them to request this service in English.
Regarding the staff of the hotel, we are designing a training plan that includes language learning so they can serve our customers without difficulty.
Thank you again for your comments and we hope to have you as clients again in our hotels.

Sincerely yours;
Antonio Perez.
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile

Great hotel, charming, big rooms, great food if you want to dine in, but next door Virrey restaurant is better. It offers spa and outside pool. It used to be a monestry and later an university before being a hotel. Worth every euro you pay to stay and it is a 4star hotel , much better than some 5 stars in Spain

Stayed: July 2017, travelled on business
Thank Francisco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

I would like to congratulate the wonderful people that made our stay so memorable. Angel, laura, Luis, And Yolanda. We enjoyed a week of fabulous food, Spa's, cocktails and painting! ( a little dancing too) Thank you all so much for a great week. This hotel we highly recommend! Would love to come back one day.

Stayed: June 2017, travelled with friends
Thank Jill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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