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Lindsay T
Ramsgate, United Kingdom

Bad service and loud music.

3.0 of 5 bubblesReviewed 5 Jun 2023
A friend took us to the hotel for a meal on the last evening of our stay in Ireland. Two of us had Dover sole, which was nice, although the vegetables were only lukewarm. One of us had salmon which was a very small portion, again with lukewarm vegetables and served on a cold plate.
The service was very slow and after waiting a while for the dessert menu, and then even longer for the waitress to come for our menu choice, we decided we wouldn’t bother with a dessert as we’d lost interest by then.
The music was so loud, we couldn’t have a reasonable conversation, it was more like a disco than a restaurant. Very disappointing for us and especially the friend who had invited us.
Date of stay: June 2023
Room Tip: Don’t go on a bank holiday weekend.
Trip type: Travelled with friends
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Courtmacsherry Hotel Managment, General Manager at Courtmacsherry Hotel, responded to this review
Responded 21 May 2024
Thank you for sharing your feedback about your visit to Courtmacsherry Hotel. We're sorry to hear that your dining experience did not meet your expectations or our usual standards. We take your comments seriously and are addressing the concerns about food temperature and service speed directly with our culinary and service teams to ensure improvements are made. Regarding the music volume, we aim to create a lively atmosphere, but clearly, we missed the mark during your visit. We're reviewing our music policies to find a better balance that accommodates all our guests' preferences. We hope to have the opportunity to welcome you back and provide a more satisfying experience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (190)
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    Show reviews that mention
    All reviews already booked for next year west cork hen party weekend four poster bed sunny weather the cottages dessert menu gorgeous food from start to finish bite to eat looking forward to our next visit relaxing break second to none lovely atmosphere wonderful hotel home away from home breakfast and dinner
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    7 - 12 of 190 reviews
    Reviewed 30 May 2023 via mobile

    Really nice hotel. Food is always great and John in the bar is a gent. The gardens are fab, really nice place to sit for a bite to eat. They get bonus points for being dog friendly and accommodating to dogs ☺️ I would definitely recommend checking it out if you are in the area ☺️

    Date of stay: May 2023
    Trip type: Travelled with family
    Thank Trip60692784748
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Courtmacsherry Hotel Managment, General Manager at Courtmacsherry Hotel, responded to this reviewResponded 21 May 2024

    Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your visit to Courtmacsherry Hotel. We're glad you found our gardens and dog-friendly policies to your liking. We look forward to welcoming you back for another pleasant experience soon. Thank you for recommending us! 🌟🐾

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 May 2023 via mobile

    Was here today with the lovely Ursula

    We had an invigorating walk called the fuchsia loop and then went to the hotel.

    Beautiful premises on a sunny warm afternoon, we sat outside with a sizeable crowd of other clients.

    We had a drink which was served quickly by polite and friendly staff and then had delicious battered haddock with homecut chips, mushy peas, salad and tartar sauce.

    Absolutely perfect! Great value too. Spectacular sea view while you dine!

    Plus easy parking

    Highly recommended

    Date of stay: May 2023
    Trip type: Travelled as a couple
    Thank CharlieCKE
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Courtmacsherry Hotel Managment, General Manager at Courtmacsherry Hotel, responded to this reviewResponded 21 May 2024

    Thank you, CharlieCKE, for sharing such a fantastic review! We're delighted to hear that you had a wonderful time at Courtmacsherry Hotel, enjoying both the fuchsia loop walk and your meal with us. It's great to know our staff made your experience even more enjoyable. We're glad you appreciated the sea view and found everything to be of great value. We look forward to welcoming you back soon for another smashing visit!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 May 2023

    We had a brilliant weekend at Courtmacsherry Hotel. Canice helped us organise the hen party and nothing we asked for was a bother.
    We had lovely food and negroni sbagliatos on arrival and we finished up on the dancefloor with their in-house DJ! It's a great hotel for food, music, cocktails and fun. Would highly recommend a visit

    Date of stay: April 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank 490ailishk
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Courtmacsherry Hotel Managment, General Manager at Courtmacsherry Hotel, responded to this reviewResponded 21 May 2024

    Thank you for choosing Courtmacsherry Hotel for your special weekend! We're thrilled to hear that Canice and our team could help make your hen party memorable. It sounds like you fully enjoyed our food, cocktails, and dancefloor—exactly what we hope to provide for a fantastic celebration. We appreciate your recommendation and can't wait to welcome you back for another round of food, music, and fun! 💃🍹🎉 #GirlsWeekend #HenPartySuccess

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 April 2023

    We had the most amazing night at the Courtmacsherry Hotel for my sister's Hen Party. The location is incredible right near the beach, the rooms are stunning, food gorgeous and the best part of the stay was the staff, it felt like a home away from home, they could not have been more accommodating. Canice and Roman were so helpful as were all the others. Looking forward to returning again soon.

    Date of stay: April 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Síne E
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Courtmacsherry Hotel Managment, General Manager at Courtmacsherry Hotel, responded to this reviewResponded 21 May 2024

    Thank you so much for sharing your wonderful experience at Courtmacsherry Hotel! We're delighted to hear that your sister's hen party was a hit, thanks to our accommodating staff, delicious food, and beautiful location. Canice, Roman, and the rest of the team really enjoyed hosting you all and making your stay as welcoming as possible. We look forward to your next visit—your "home away from home" will be ready to welcome you back for another memorable stay! 🌊🎉 #HenParty #CourtmacsherryExperience

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 April 2023

    I came here with my uncle and my toddler today for food. The hotel is beautiful the staff extremely pleasant and attentive. Food was fantastic we will be back again. Highly recommend for its beautiful location and grounds.

    Date of stay: April 2023
      • Value
      • Location
      • Service
    Thank reneroo92
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Courtmacsherry Hotel Managment, General Manager at Courtmacsherry Hotel, responded to this reviewResponded 21 May 2024

    Thank you for your kind words! We're thrilled to hear that you and your family enjoyed your visit to Courtmacsherry Hotel. It's always great to know that our staff's attentiveness and our delicious food left a positive impression. We're glad you loved our location and grounds as well. Looking forward to welcoming you back soon for another delightful experience.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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