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Craigiebield House Hotel
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Reviews (161)
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27 - 32 of 161 reviews
Reviewed 20 July 2015

We had the misfortune of staying here for 2 nights. Don't make the same mistake.
What has been billed as a hotel is little more than a local (and rather rough) pub with rooms attached. The reception area is pretty much unmanned and the only way you have of getting service is by going to the pub next door.

Our room had no bedside lights (so main light was either on or off - not a relaxing atmosphere at all) , no phone down to reception and no TV. When we asked the barman about the TV (as no one on reception) he told us they get removed because 'they are broke' and he would try and find us another one from another room (I assume if they are ever fully booked this isn't an option!). He found one for us - which was about as old as the four poster bed and offered a few terrestrial channels.)

With little in the surrounding areas we were forced to eat dinner in the pub both nights. Both nights we had to ask to have the table that we sat at cleaned and in fact saw rubbish under the table that was the same for two nights in a row and had not been cleaned at all.

We were warned once we had booked that a rock event was taking place 'next door' but that it would be finished by 11pm. In fact it was taking place IN the hotel itself which meant that all the rock festival goers used the toilets allocated to the bar and restaurant. There was no attempt to clean these up during the night so it soon felt like we were in a nightclub toilet with the floor wet with beer and glasses everywhere. And the noise continued well past 11pm. The food was poor and the service indifferent.

We had asked for a room with a bath and accepted that this appeared to mean no proper shower - we had a hand held shower instead .- although evidence of an old shower had been left over the bath - I assume this had 'broke' too. But when we tried to fill the bath we found the plug didn't fit. Back to the bar again. The bar tender didn't seem surprised and said he would 'try to find one from another room' and 'hoped it would fit' It didn't.

Dinner again the second night consisted of constantly going up to the bar and trying to get attention in between the bar staff chatting to their mates/the locals who were propping up the bar which wasn't a pleasant experience. Neither was listening the the bar staff swearing behind the bar.

In general it seemed like the staff running the place were happy enough to serve you once this was requested but in order to get service you had to run the gauntlet of the mob of mates at the bar or ask them to stop having a fag outside to come in and serve you.

Generally the whole place was run down, the restaurant area was little than a greenhouse lean to. Read the other reviews - other people seem to have had exactly the same complaints and obviously nothing is done about it.

The fact that the hotel doesn't seem to have responded to one review here says it all I think. They just don't care and it shows. Believe me you want to avoid this place.

Room Tip: Don't even bother!
  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Schizo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2015

We arrived at this hotel as a guess, as our tour company had not told us which hotel we were booked in with. We were greeted by a friendly face who wanted to help us figure our situation out. As we had to wait for the tour company to open to phone them, he suggested we sit down and have a pint as we were both frustrated and tired from a ridiculous day. His kind words and friendly attitude turned our first day in Scotland from a horrible situation into a pleasant experience and lesson in Scottish hospitality! Though we learned we were booked elsewhere, he was kind enough to let us use his PC to print out details of our trip once we received them!!

  • Stayed: July 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2015

I booked this hotel in May. When I turned up I was given the key to my room. Went upstairs and found that the door was unlocked and that the room hadn't been cleaned since the last person stayed there. Unmade bed the lot. Went down stairs and was moved to another room, which was fine.
My friend was given a room with no towels. It turned out that the hotel had no additional towels as the laundry run hadn't been completed. So she had to make do with her own.
Food average, drink okay. Interior tatty, flaking wallpaper and paint with thread bare carpets. All in all quite over priced for what it is. Unfortunately it is the closest hotel to where I was working.
UPDATE! Had to book this place again in July. All fine, then at 1.10pm on the day of my arrival they cancelled my booking for no apparent reason! Two single rooms just cancelled 50 minutes before the booking in time. What is that all about?
I think it just further confirms and echoes what others have said here, nice people but the hotel in general is suffering from neglect and a lack of sound management. All of the sacks of rubbish falling out of house keepings cupboard as the new house keeper arrived to take over, explains it all!

  • Stayed: May 2015, travelled on business
    • Value
    • Cleanliness
    • Service
4  Thank NicPrussik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2015

Went ther for a weeding ,, walls need a wash and carpet very threadbearn , sheets cleen ,,but staff drinking and swearing behind bar til late with the acting Manager present It's ok just to lay your head , but would stay much more than that some staff had no uniform so never knew who was working or not ! , ok,on outside , but place and staff need an overhaul .fast

Room Tip: Veiws outside nice
  • Stayed: July 2015, travelled with family
    • Location
    • Rooms
    • Service
5  Thank S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2015

stayed here through work ,so arrived 5-30ish to find work had booked a place in Glasgow not here (we were working just around the corner) no probs found us a room
shower was just the ticket ,nice comfy bed .
we stayed in for tea and had the peppered steak and chips off the mains board
and a pint of local bitter the food was great just needed a few more chips and the beer was well looked after.
where we were working was in the middle of nowhere so breakfast was it till we got back that night.
had a full Scottish with toast and coffee , just as mornings were meant to start .
plenty on the plate and refilled the coffee great start to set us up for a hard days work.
found all the staff very friendly and helpfull

  • Stayed: April 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank chas m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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