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Reviewed 10 September 2017

Stayed there for a week - small hotel opposite the Ueno station complex - can be directly reached through the skywalks from the main station - excellent location - easily accessible from Narita through the Ueno skyliner. excellent service in the hotel. Breakfast was a little poor - lack of choices - very small restaurant - but dinner in the same restaurant - it transforms to an italian one - was good.

will like to stay there again.

Room tip: try to get a higher floor
Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank arunkmurthy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三井ガーデンホテル上野, Manager at Mitsui Garden Hotel Ueno, responded to this reviewResponded 3 October 2017

Thank you very much for staying at Mitsui Garden Hotel Ueno.
We truly appreciate that you took time to share your experience with us.
We will share your warm comments to all the members of the team to keep them motivated.
We are looking forward to welcoming you again on your next opportunity.
Best regards,

Mitsui Garden Hotel Ueno
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

The room is small but very well designed and its space is well utilised and super clean.

Our room has the Ueno Station view. This hotel is very close to the Ueno station which was the reason for us selecting this hotel.

I loved the efficient and helpful attitude of the staff. They speak English which makes it easy for communication.

We arrived late at night and we check in procedure was simple and quick.

Our departure was late in the evening and we could leave our luggage at the lobby while we enjoy our last day in Tokyo.

When our taxi arrived, I was waiting on one side of the hotal while the taxi was on the other side. The taxi called the front desk and the hotel staff searched for me to lead me to the taxi. I was super grateful for their sincerity.

Every item in the hotel room worked well. It was a wonderful stay for us.

I had only one challenge...how to control the seat bidet and air conditioning since it was in Japanese. However after a few try i managed learn how to use the electronic equipment.

Date of stay: June 2017
Trip type: Travelled with family
Thank zuraidahz2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三井ガーデンホテル上野, Manager at Mitsui Garden Hotel Ueno, responded to this reviewResponded 3 October 2017

Thank you very much for staying at Mitsui Garden Hotel Ueno.
We truly appreciate that you took time to share your experience with us.
We will share your warm comments to all the members of the team to keep them motivated.
We are looking forward to welcoming you again on your next opportunity.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2017

I stayed one night only on a Business trip. There was a mistake when they gave me the room since what I booked was not what I got. I received breaakfaast Coupon when they did apologize. However, the room was small (welcome to Japan), but with everything you need and very clean. Also, breaakfast is nice and would be worth the price. Location is also good since you are opposite of Ueno Station and find a lot things to do or to see within walking distance. Staff speaks quite good English and is friendly.

Room tip: spend some more money for a bigger room
Date of stay: August 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Markus L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三井ガーデンホテル上野, マネージャー at Mitsui Garden Hotel Ueno, responded to this reviewResponded 29 August 2017

Thank you very much for staying at Mitsui Garden Hotel Ueno.
We truly appreciate that you took time to share your experience with us.

Our hotel located 10minutes from Keisei Ueno station, 2~3 minutes from JR Ueno station, 1~2minutes from Metro station.
Ueno park is 5 minutes walking distance from the hotel.

We truly appreciate that you took time to share your experience with us.
We are looking forward to welcoming you again on your next opportunity.
Best regards,
Mitsui Garden Hotel Ueno Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

My four night stay in the Ueno Mitsui Garden Hotel was great. It has everything you need and the staff there are very polite and welcoming. Although it isn't a big room, it's more than good enough for a relatively cheap and satisfying stay. The hotel is also quite close to the metro and the Ueno Park so it's a very good location to stay in. Definitely would recommend this hotel.

Date of stay: July 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank 494rachels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三井ガーデンホテル上野, マネージャー at Mitsui Garden Hotel Ueno, responded to this reviewResponded 29 August 2017

Thank you very much for staying at Mitsui Garden Hotel Ueno.
We truly appreciate that you took time to share your experience with us.

Our hotel located 10minutes from Keisei Ueno station, 2~3 minutes from JR Ueno station, 1~2minutes from Metro station.
Ueno park is 5 minutes walking distance from the hotel.

We are looking forward to welcoming you again on your next opportunity.

Sincerely yours,

Mitsui Garden Hotel Ueno
Manager

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Reviewed 9 June 2017

I stayed for two nights in the Hotel before leaving Japan. The Hotel is just opposite to Ueno station. Rooms are clean, comfortable and not at all expensive. Convenient to tour Tokyo since the hotel is close to Ueno station. Hotel offered complementary breakfast and the food was delicious. Hotel staff are polite and many can speak english. I recommend this hotel to the tourists who would like to explore Tokyo.

Date of stay: May 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Victor I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三井ガーデンホテル上野, マネージャー at Mitsui Garden Hotel Ueno, responded to this reviewResponded 19 June 2017

Thank you for staying at Mitsui garden hotel Ueno.
First of all, we appreciate your valuable feedback.
Our hotel is located 6-7 minutes from Keisei Ueno station, 3 minutes from JR Ueno station, and just a few steps from subway exit.
Our hotel breakfast is 1,600JPY per person. Even if you are not staying at the hotel, we will offer it with 1,700JPY.
We highly recommended TOFU and other soy beans foods which were made in local shop.
We are honor that you are enjoyed and satisfied with your stay in our hotel.
We are looking forward to welcome you again sometime in the future.

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