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All reviews subway station royal host restaurant fukutoshin line rooms are small literally next door hotel is located minute walk korea town tully's coffee walking distance stayed here for nights jr pass double bed shinjuku area breakfast buffet laundry room narita airport
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Reviewed 8 October 2018 via mobile

Can’t fault the place. 4 nights of comfort and quality. The room was quite small but it’s the same size as you would get anywhere in this price range, if not slightly bigger. Metro line into town literally next door or 15 min walk into Shinjuku district. Lots of supermarkets and 24hr restaurants within 5-10min walk.

The staff were nice, helpful and spoke good English. Provided hairdryer, pyjamas, slippers, toothbrush, shower gel, shampoo and conditioner. Shower pressure was excellent, and the bed was really comfy. View from 9th floor was good, no noise at all. Washer/dryer on the 2nd floor which was really useful. Would recommend to anyone.

Date of stay: October 2018
Trip type: Travelled as a couple
4  Thank DavidBadger1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srhsj, フロント オフィス マネージャー at Hotel Sunroute Higashi Shinjuku, responded to this reviewResponded 9 October 2018

Thank you for staying with us.
We appreciate your favorable review, it really warms our heart!
We are looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2018

The Sunroute chain is fantastic for offering affordable, comfortable, clean and centrally located hotels all across Japan. The Higashi-Shinjuku hotel is located a short walk north of Shinjuku Station (and about a minute walk to H-S Station). It is close to tons and tons of food/drink outlets and is in an ideal location right next to Golden-Gai - you can drink all night and forget about last trains! The staff service was exceptional and the fact that there are money changing machines in the lobby is a big bonus too. I'd definitely stay here again and I hope that the Sunroute chain keeps their prices relatively low in the future. This was my fourth time staying at a Sunroute from Sapporo to Tokyo!

Room tip: Request a higher floor room - I had a great view of the Skytree!
Date of stay: December 2017
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank LukeUK_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srhsj, フロント オフィス マネージャー at Hotel Sunroute Higashi Shinjuku, responded to this reviewResponded 5 October 2018

Thank you for staying with us.
We appreciate your favorable review and thank you for sharing your experiences here.
We are looking forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

Great - the hotel is next to the subway and makes it very convenient to go around. It is also next to Lawson and came in handy when buying drinks and snacks.

Good - it has the basic necessities and services including Pola toiletries. Water heating and pressure were great. Bathroom is big enough. Although, very thin bathroom walls.

Not so good - I guess because of popularity, front desk always has a line.
You have to literally wait for your turn to talk to a front desk representative. There were foreign guests near our room that were yelling and fighting one night during our stay.

Bad - pillows are typically low and you only get 2 pillows for 2 people. We requested for pillows at 10 pm on our first night but they ran out. They immediately gave us 2 more pillows upon request the next day.

Overall, we would definitely go back for the price and location.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank steph_anndm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srhsj, フロント オフィス マネージャー at Hotel Sunroute Higashi Shinjuku, responded to this reviewResponded 5 October 2018

Thank you for staying with us.
We appreciate your review and thank you for sharing your experiences here.
We are looking forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018

Location-wise it is of no complaint, right next to Higashi-Shinjuku station. Room size is of Japanese standard and works well if you are carrying a small luggage. Plenty of food choices nearby and some are 24-hrs. Economic choice of stay.

The greatest disappointment, and certainly a more helpful act would be needed here, was that the hotel refused to assist in restaurant reservation (never mind it was a Michelin-star). Before check-in I was told that my credit card details were needed before they could proceed. Ended up was told that they simply did not provide assistance at all except language support. Quite a contrast from my other encounters in the city during my short stay.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srhsj, フロント オフィス マネージャー at Hotel Sunroute Higashi Shinjuku, responded to this reviewResponded 2 October 2018

Thank you for staying with us.
We appreciate your review.

We had some troubles about restaurant reservation such as cancellation charge, no-show before,
so we only can help guests during their stay, not in advance, with language support mainly.
We are sorry for the inconvenience.

We are looking forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018

Great stay during our vacation in Tokyo! Highly recommended.

Our first time in Tokyo with our 2 kids. We spend a total of 2.5 days and made the most of our our time spent in the city.

The hotel is very clean and located in a great central location. We will definitely be back.

Date of stay: July 2018
Thank drmirage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srhsj, フロント オフィス マネージャー at Hotel Sunroute Higashi Shinjuku, responded to this reviewResponded 2 October 2018

Thank you for staying with us.
We appreciate your favorable review.
We are looking forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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