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Reviewed 10 January 2022

I generally like the Cerulean though it's starting to be in need to fix up the rooms as becoming somewhat dated. Also, any hotel that still charges to use the pool plus charges over $100 a night for a cot isn't worth it. The check-out line during Covid was atrocious.

Date of stay: December 2021
    • Value
    • Location
    • Service
1  Thank SamMMM17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
毛利 貴子, オーナー at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 18 January 2022

Dear Mr. SamMMM17,

We sincerely thank you for coming at Cerulean Tower Tokyu Hotel and also for writing a review in your precious time.

However, we are truly sorry to hear that you had an unpleasant experience due to our inadequacies on the day of your stay.

We have urgently shared what you have mentioned with our staff.
We will continually strive to provide high quality service to all our guests.

Please allow us to ask for your continued patronage. If given a chance of serving you again, we will surely do our best to provide the service which will not only meet but exceed your expectation. All our staff eagerly await your kind return and serving you in the near future.

Manager
Cerulean Tower Tokyu Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021

Stayed here at the start of 2020. For the classic luxurious stay in Tokyo this is your best bet if you want a Japanese brand over international chains. The location is a short walk to central Shibuya. Room and bathroom offers a superb view over the city skyline. Extremely spacious by Japanese standards. Will be my go to hotel any time I want to splurge in Tokyo.

Date of stay: September 2020
    • Location
    • Rooms
    • Service
1  Thank pgia4868
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
毛利 貴子, オーナー at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 10 August 2021

Dear pgia4868,

Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write a review.
We are delighted to read that you had a enjoyable stay with a view from room.

Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent.

We look forward to your continued patronage and to serving you again.
Sincerely yours,

General Manager
Cerulean Tower Tokyu Hotel

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Reviewed 14 August 2020 via mobile

I’ve stayed more than 100 nights in the Cerulean over the past 4 years. Always amazing. Always calm and clean and consistent.

Do try the Executive Lounge for an even more impressive view of Mt Fuji and the most quiet breakfast in Tokyo!

Date of stay: January 2020
Trip type: Travelled on business
2  Thank scottmellin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
高瀬 愛由, マーケティング at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 16 August 2020

Dear Mr. / Ms. scottmellin
Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write a review.
We are delighted to hear that you had a pleasant stay with us.
Our guest’s voice is very important and it is a great encouragement for our staff when receiving a commend such as your kind word.
Our goal is to not only provide a flawless stay for our guests but offering luxurious experiences with a refined sense of style. In order to achieve our goal, we would continually try our best in offering an immaculate service for each of our guest.
Lastly, we would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future.
Sincerely yours.

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Reviewed 15 June 2020 via mobile

I’ve stayed here numerous times, essentially become my favorite for the high value and consistency. I had a room on the 27th floor, so the view was always spectacular. There is a Starbucks next door (where many American technology companies are housed) and it is a super-easy walk of 4-5 blocks to the Shibuya train station via elevated pedestrian walkways. This hotel also seems to be a favorite for touring rock bands - I run into them at the restaurant off main lobby.

Date of stay: December 2019
Trip type: Travelled with family
4  Thank Oliver0001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
弘田 圭佑, マーケティング at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 15 June 2020

Dear Mr. / Ms. Oliver0001
Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write a review.
We are delighted to hear that you had a pleasant stay with us.
Our guest’s voice is very important and it is a great encouragement for our staff when receiving a commend such as your kind word.
Our goal is to not only provide a flawless stay for our guests but offering luxurious experiences with a refined sense of style. In order to achieve our goal, we would continually try our best in offering an immaculate service for each of our guest.
Lastly, we would like to express my sincere gratitude for your continued support and patronage. We are glad to be of service to you, and we look forward to welcoming you in the near future.
Sincerely yours.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2020 via mobile

The hotel was very comfortable, the room is quite roomy, and the service was top notch. Location wise was very good, easy access to Shibuya station, also very convenience for us when we using baby stroller to go around. The staffs were very helpful. Definitely recommended to our friends.

Date of stay: December 2019
Trip type: Travelled with family
3  Thank prabowoh1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
高瀬 愛由, マーケティング at Cerulean Tower Tokyu Hotel, responded to this reviewResponded 13 May 2020

Dear Mr./Ms. prabowoh1978
Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write a review.
We are delighted to read that you had a relaxing stay.
Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent.
We look forward to your continued patronage and to serving you again soon.
Sincerely yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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