We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“¥€$, ¥€$, ¥€$!” 5 of 5 bubbles
Review of The Strings by InterContinental Tokyo

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Strings by InterContinental Tokyo
Ranked #8 of 107 Hotels / Ryokan in Minato
Certificate of Excellence
Chris Sandeman
Level Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“¥€$, ¥€$, ¥€$!”
5 of 5 bubbles Reviewed 28 March 2012

So it's not cheap, but Intercontis rarely are (although this is one of the more expensive Incontis I've stayed in).

But the hotel fights to be completely worth it at every turn:

1) the views are lovely
2) the restaurant (although pricey, especially the Chinese places wine list) is excellent, had the spring rolls followed by the spicy fried shrimp...yum yum yum
3) the staff are perfect
4) the work out area is smallish, but the running machines provide unbeatable views whilst running 26 stories above the city...on a clear day, I could see Mt Fugi
5) there was a small question of pricing for a night extension, and the hotel handled it immediately and seamlessly without discussion (high five to the front desk manager!)
6) Dean&Deluca downstairs in the base of the building was a nice surprise;)
7)Wifi worked great, and my MacBook Air was grateful (as was my girlfriend for the steady Skype connection)

8) But my biggest compliment goes to Ben (Johnson?). I work in the industry, and have known a lot of concierges in my 10 years in tourism. He's one of the best I've dealt with, certainly the best so far in Japan. If someone else is working the concierge desk, ask them when Ben is coming back on and wait to mine him for data. The man is a knowledge machine, and must secretly read minds to know exactly what to recommend to set you on your way. Never a moments feeling he'd sell us on for any sort of commission, no sponsored leaflets being handed out. The guy was 100% correct, and gave recommendations based on experience and heart. Get him to mark up a map for you, and cherish his advice. His help made us decide to extend our stay another night. Three cheers for Ben.

Negatives:

1) It's a little south of where you want to be, but with terrific train connection
2) the chinese restaurant staff don't speak English, but the menus are in English, so not an issue
3) The exchange rate at the hotel isn't good, but once again Ben came through and recommended a bank on the 2nd floor which had a superb exchange rate, best we'd had yet

So...if you can afford it, stay here....room 2810 had good views, but I'd heard some rooms a little higher might have been sweeter...I'd certainly stay here again, and would recommended it to any friend with the budget to do so as well.

  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chris_Sandeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, 7 July 2012
Dear Chris_Sandeman,

Thank you so much for sharing your wonderful review on Trip Advisor!!! Wow!!

It gives me great pleasure reading the wonderful comments from our guests who have enjoyed every aspect of our hotel as much as you did and our colleagues do take great pride in providing the best service they possibly can to our guests.

It was a true pleasure for us to be able to share many in the know, “Tokyo Moments” and to help you to find unique experiences while in Tokyo. I am extremely pleased to know that you found this service worthy of an extra night in our hotel.

We have shared your many comments with our team members and we truly hope that there is an opportunity in the near future to welcome you back, and help to discover more of this amazing metropolis!

Sincerely yours,

Ben Johnson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,005 reviews from our community

Traveller rating
    566
    340
    65
    23
    11
See reviews for
143
283
144
354
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Pepperell. MA
Level Contributor
112 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 25 March 2012

Stayed March 21-23, 2012 on business. Signs in English for the hotel were clear on the 2nd-floor walkway, which in Tokyo is a welcome difference if one doesn't read Japanese. Room was comfortable, climate control worked well, and the hotel was convenient to my office and the train station. Bathroom amenities were great, and the shower/bath in a separate enclosure was a great design. Breakfast vouchers were included in the room rate, and breakfast in the lobby hotel was varied, well-prepared, and easy. Great attentive staff, and English was not a problem.

As noted in the title, though, if you need to print boarding passes, be prepared for a surprise. The "business center" (CHATS) is 3 old Dell desktops machines (one in English, fortunately) and a copier/printer. The PC was crashed when I came in, but I was able to reboot without issue. Logged into the airline site, got ready to print the boarding passes, and then came the surprise - the printer needed 40 Yen per page to print! So, back to my room, got 80 Yen, came back to the business center, at which point I realized the usage instructions on the printer were in Japanese only. Fortunately, staff were available to help me negotiate the prompts, and I was able to print both boarding passes. However, in a hotel where my room rate was 22,400 Yen per night, having to pay to print a boarding pass is really a jarring note.

To leave this review on a positive note, though, there was a very nice and thoughful touch provided by the hotel. My birthday was on March 21, and I checked in just before midnight on the 21st. When I returned to my room on the 22nd, there was a birthday bear on my bed (photo attached), along with a card. Very thoughtful touch, and appreciated.

I'll definitely return to this hotel (since the rate was under our corporate caps and the hotel is so convenient).

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank WinterVacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, 7 July 2012
Dear WinterVacationer,

Thank you very much for your extremely detailed feedback and for celebrating your birthday with us!

We are very pleased to know that you were able to easily locate our hotel and found the location convenient for business. I would agree with you as well on our comfortable rooms, great design.

We apologize for the inconvenience of the computers and printing in our business centre and have passed your comments onto our management team. Should you require assistance on your next stay our Concierge team will be more than happy to assist with printing boarding passes for you.

We look forward to welcoming you back to Shinagawa in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
353 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed 23 March 2012

Lovely hotel, great location next door to Singawa train station (direct link to Narita via Narita Express) literally 5 mins walk to hotel from train station, also linked to bullet train and subway network.

Hotel is lovely, standard 'smaller' Japanese rooms but very well appointed.

Usual high standards you would expect with top Intercontinental Brand however bar pricing and especially lobby coffee's etc is eye watering 2483 Yen for a simple coffee (£18.90!!) so be aware!

Room Tip: Get your wallet out
See more room tips
  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jacmac00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, 7 July 2012
Dear Jacmac00,

Thank you for taking the time to review our hotel and for the positive comments.

We have passed on your comments about bar prices, however at the time of your stay coffee was priced at approximately JPY 1,260 per cup of illy coffee, which is what most hotels in Tokyo charge for standard coffees.

We do look forward to welcoming your return once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pulau Ubin, Singapore
Level Contributor
66 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed 7 March 2012

Stayed here at the beginning of winter in November. Arrived at 10am via Narita Express, and was asked to wait for 15 min for our rooms, which was fine with us as it was not yet 2pm, the official check in time. Room was pretty much what you expect from an InterCon, but I like the bathroom, where there is a clear separation between the wet and dry area. Location of hotel at Shinagawa is fantastic, just 5 min walk from the JR and Shinkansen station which links you to pretty much the rest of Tokyo and Japan, and being close to a main interchange such as Shinagawa means that there are many options for meals, snacks, drinks etc even late at night. (I highly recommend the Ramen street at the other side of Shinagawa station along Tanakawa). Service is fantastic, the staff really tried their best in helping us with our queries, they even managed to help us secure tickets to the Studio Ghibli museum in Mitaka and even printed out the maps and rail routes. Would highly recommend this place!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GetawayJunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, 7 July 2012
Dear GetawayJunkie,

We are very glad to hear that you had such a wonderful stay with us and thank you for recommending us!

As you discovered our access from airports and for sightseeing in and around Tokyo is unrivalled located next to Tokyo's newest transport hub with direct access from Narita airport. Shinagawa continues to improve with over 300 options for dining or drinking and our Concierge team members are always here to help with recommendations and bookings. We have shared your wonderful comments with our team and we are all looking forward to welcoming you back to Toky
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 March 2012

I had the pleasure of staying at the Strings whilst on a two week business trip to Tokyo.

Simply put, the service was nothing short of fantastic. In this respect, I'll have to single out Ben Johnson in the concierge who was incredibly helpful for the duration of our stay. Can I also say that the use of iPads to give directions via Google Street View was genuinely cool!

The hotel and the rooms are spotless, the meals fantastic and the atmosphere within the hotel peaceful. I really couldn't have asked for more and have no hesitations recommending the hotel and its staff to all.

  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank 454Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, 7 July 2012
Dear 454Mark,

Thank you very much for taking the time to leave such positive and detailed feedback of your stay with us.

It was my absolute pleasure to be of service during your stay and our team pride themselves on our local knowledge to connect you with authentic and enriching experiences in Tokyo. Our team were also delighted to hear your comments about our fantastic food, atmosphere and to know you were so comfortable during your long stay.

We hope to welcome you back soon so we can share more of our Tokyo secrets with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Minato hotels
Shinagawa / Gotanda
Shinagawa Prince Hotel Tokyo
Odaiba / Shiodome / Shinbashi
Park Hotel Tokyo
Park Hotel Tokyo
#6 of 107 in Minato
4.5 of 5 bubbles 2,805 reviews
Shinagawa / Gotanda
The Prince Sakura Tower Tokyo
Show Prices
Show Prices
Show Prices
Odaiba / Shiodome / Shinbashi
Conrad Tokyo
Conrad Tokyo
#1 of 107 in Minato
4.5 of 5 bubbles 2,544 reviews
Odaiba / Shiodome / Shinbashi
InterContinental Hotel Tokyo Bay
Odaiba / Shiodome / Shinbashi
Royal Park Hotel The Shiodome, Tokyo
Show Prices
Show Prices
Show Prices

Been to The Strings by InterContinental Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Strings by InterContinental Tokyo

Property: The Strings by InterContinental Tokyo
Address: 2-16-1 Konan | 26-32F Shinagawa East One Tower, Minato 108-8282, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Minato
#8 Luxury Hotel in Minato
#8 Business Hotel in Minato
#11 Family Hotel in Minato
Price Range (Based on Average Rates): €€€
Hotel Class:4.5 star — The Strings by InterContinental Tokyo 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The Strings by InterContinental Tokyo is an island of calm amid the swirl of a fast-paced business district. Tokyo Conference Center, Shinagawa, is right here, and a sheltered walkway leads to nearby Shinagawa Station. The Sengakuji Temple, Shinagawa Aquarium, the Tsukiji fish market and the shops in Shibuya offer glimpses of local lifestyles and culture. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Agoda, Ebookers, Booking.com and Hotels.com so you can book your The Strings by InterContinental Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Strings By Intercontinental Tokyo Hotel Minato
Intercontinental Hotel Minato
The Strings By InterContinental Tokyo Japan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing