The reception staff on duty showed no sincereness, as in such a well established Hotel at least should provide.
We booked a non-smoking room well in advance but, when we arrived the reception said all non-smoking room has been booked out so they gave us a smoking room. We checked into the room and stayed for two hours but couldn’t bear the strong smell. Then my husband went to the reception to ask them to give us a non-smoking room, since we will stay in the hotel for another four days.
At first the reception said he can’t do anything about it as all non-smoking rooms are booked out even for future dates. That was ridiculous, because we booked it three months in advance. After trying a few polite ways without results, my husband called his supervisor or manager. Like a magic spell, the reception went into a room, within five seconds and came out saying OK I’ll give you a non-smoking room for the rest of your stay, all sorted.
We checked into the non-smoking room and stayed for another four days. Nothing special about the room, it’s a bit old fashioned and relatively clean room. I don’t think we will book this hotel again when we visit Tokyo regardless the location is convenient.
