The staff were pleasant and helpful but for some reason everything seemed to turn out wrong. We speak very little Spanish but have had no problems until this hotel where every word we said was greeted with expressions of fear. Even asking for coffee seemed to be a cause of worry. We gave a tip for the dinner and it was received with a shocked look. At breakfast we decided to ask for the simplest option, tostada and jam in order to avoid problems but the reverse happened and there was a family meeting by them since they had no jamThey were I think just not used to dealing with foreigners. We asked them to call a taxi but every time they called there was no reply, so I called and in my poor Spanish succeeded immediately. So maybe they have just been cursed by the gods with bad luck, but whatever the reason we were relieved to leave.
The location is on the edge of town, a 2 km walk, so probably best if you have a car
The room had not been properly cleaned. We overlooked this at first since we arrived at 13.30 and were feeling forgiving. But then, typically, a member of staff entered the room two hours later without knocking. Possibly wanting to do some cleaning.
I am very sad to give a poor review since it is clear they are trying hard but they just seem unable to get their act together. The first suggestion would be for them to put themselves in their customers shoes.
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