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“Splendide et majestueuse villa pour des vacances...”
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Very good
2 reviews
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Overview
Villa -
5 Bedrooms, 3 Bathrooms, Sleeps 10
Matadepera, Catalonia

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
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English first
English first
French first
Any
English first
Jørgen F
1 review
“Nice house, but some issues.”
Reviewed 6 August 2018 for a stay in July 2018

Nice house, with a lot of nice details. Loved the garden with all the fresh fruits/vegtables, in wich we where allowed to pick from. Outside area was spacious and very nice for the kids to run around and play. Pool area was nice, but there was some issues about the pool and cleaning maintenance. The pool man only came twice, wich one time was on the demand from the owners. When we arrived, the cleaning inside and outside was not at our satisfaction. We paid a lot of money for aircondition, but it was only in the the living room and upstairs bedroom. So it was very hot in the three bedrooms downstairs. There was a wi-fi router, but it was not working. We got a replacement router, but only worked for 2-3 days, and only a few could use at the same time. Catalunya Casas was very helpful when we needed information on directions and places to visit in Sabadell and around Barcelona. We could call any time during the day, and they where always at our service. All in all we are content with our stay, but these small issues should be fixed for future customers.

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
7 Aug 2018
Hola Jørgen,

Thank you for your comments! As an agency that specialises in family villa rentals (with gardens and private pools!) in Catalonia (Barcelona, Costa Brava and Costa Dorada) and the Balearic Islands (Mallorca, Menorca, and Ibiza), we take your feedback and suggestions very seriously as we continually aim to improve our services.

We are so pleased that you enjoyed the villa and outdoor amenities, but we are saddened to hear about the cleaning issues. We have super strict standards for property maintenance and also a cleaning guarantee in our terms and conditions that states we will immediately have the cleaners return if there are complaints. Pool maintenance is performed twice per week (3 times if it rains) and I can confirm this was carried out on both Tuesdays and Saturdays of your stay at 10:30am. Concerning air conditioning, please note that the areas in the property where there is air conditioning are specifically stated in the publicity. They are strategically placed in the areas that get hot in the villa. We also provide fans for every bedroom but we fully acknowledge that this past week in Spain we have had an intense heatwave (as has Europe in its entirety) and was indeed hotter than usual. We were happy we were able to provide you with a replace internet; and we are working with the owner and supplier to see how we can improve the current services, although unfortunately some things are out of our hands. Internet in Spain is not at all up to European standards and it cannot support 12 people connected on all devices, large downloads, and high-frequency streaming. Most suppliers have a limit of 90 GB of data per month and when this limit is surpassed, the internet speed slows down to a snails pace.


Despite these inconveniences, we do hope to welcome you again soon!
Kind regards,

The Catalunya Casas Team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LeColmari...
2 reviews
Reviewed 14 February 2017 for a stay in August 2015
Google Translation

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Feb 2017
Bonjour, Nous vous remercions pour vos aimables commentaires! Nous sommes une agence qui se spécialise dans la location des villas (avec jardins et piscines privées) pour des vacances en familles à Barcelone, Costa Brava et Costa Dorada, en Catalogne. Nous prenons vos commentaires et suggestions très sérieusement et nous visons à améliorer nos services continuellement.

Chacune de nos locations de vacances sont choisis et sélectionnés sur la base des normes strictes de qualité.

Nous sommes impatients de vous accueillir bientôt dans cette belle région!

Cordialement,

L'équipe de Catalunya Casas!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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