Lovely little spot, hope to stay at some point, beautiful view overlooking the sea. Food was lovely, beautiful fresh fish. Staff very nice, friendly & helpful. As a wheelchair user accessibility was good, shame to see everyone using the accessible toilet. Bar was nice, chairs a little uncomfortable. Definitely worth a visit, look forward to going back, I believe the roast beef is one to try 😊
This hotel is a special gem in the sunny south east. We went with family and as soon as we walked in we were made feel so welcome. The staff are so friendly. The rooms were lovely very clean beautiful view of the sea and loads of lovely places to sit for a coffee or a drink.
The food was excellent and service brilliant I will definitely being going back with my family.
Went here tonight as we are vegan and they specifically advertised vegan options on their menu. We noticed the stir fry had noodles and just double checked that they were rice noodles. We were informed "no, they are egg". We said if, that's not vegan but the garlic bread says wheat in allergens, is that vegan, informed, "no, butter in it". Waitress said she would check and see if any alternatives, came back and said, NO!! We said, what about rice? Told it wasn't vegan!!! Absolute kip. Azzurro is the only show In town
Hi Susan,
We are sorry that you did not enjoy your experience with us. The noodles we offer are vegan and unfortunately there was a miscommunication between the server and the kitchen. We do offer alternative vegan options, including salads & bean casseroles, and you should have been informed of this.
While we agree you should have been told of this, we find it extremely rude to call our premises a "kip" online, and your parting comment was that our premises is a "sh*th*le.". We do not think the Haven is the place for you.
Regards,
Paul.
Stayed here for one night. The food is amongst the worst we've ever tasted. Fish and chips - inedible. Both dinners returned and no question asked as to why. When we complained about our burned breakfast we were told by the recepionist that this was how she liked it! Surpriningly, the picture I took (below) has no resemblance to the advertised breakfast picture at the hotel entrance. I asked if we could speak with the duty manager and was told that she was the duty manager. When I paid our bill we were told the 'boss' would call me that afternoon. That was 5 days ago and still nothing - hence the review.
Hi Maureen,
I am very sorry about your experience with us. We pride ourselves on both our service and our food. We are currently dealing with the servers that would have dealt with yourselves, and they have been spoken to as this is not good enough. We have also spoken to the chef on duty for your breakfast, as the quality you received is not up to our usual standards.
We hope this does not put you off our premises in the future.
Regards,
Karen.
The Haven Hotel never disappoints. A perfect location with incredible views overlooking the Harbour and Hook Head Lighthouse. The owner Paul is always approachable, friendly and engaging, as are all the staff, a special shout out to David and Anna who welcomed us whole heartedly. Very comfortable beds and pillows, spotless rooms, ample parking. There's a huge rolling lawn that the kids love, the ceaser salad is the nicest one I've had. I've booked it again, I can't wait to return.
Hi there,
Thank you so much for your review.
We hope to see you again soon!
