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Susan C
Dublin, Ireland

ABSOLUTELY DREADFUL

Review of The Haven Hotel
1.0 of 5 bubblesReviewed 11 Jun 2024
Went here tonight as we are vegan and they specifically advertised vegan options on their menu. We noticed the stir fry had noodles and just double checked that they were rice noodles. We were informed "no, they are egg". We said if, that's not vegan but the garlic bread says wheat in allergens, is that vegan, informed, "no, butter in it". Waitress said she would check and see if any alternatives, came back and said, NO!! We said, what about rice? Told it wasn't vegan!!! Absolute kip. Azzurro is the only show In town
Date of stay: June 2024
Room Tip: Don't go
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Haven Hotel, Owner at The Haven Hotel, responded to this review
Responded 12 Jun 2024
Hi Susan,

We are sorry that you did not enjoy your experience with us. The noodles we offer are vegan and unfortunately there was a miscommunication between the server and the kitchen. We do offer alternative vegan options, including salads & bean casseroles, and you should have been informed of this.
While we agree you should have been told of this, we find it extremely rude to call our premises a "kip" online, and your parting comment was that our premises is a "sh*th*le.". We do not think the Haven is the place for you.

Regards,
Paul.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 315 reviews
Reviewed 10 June 2024

Stayed here for one night. The food is amongst the worst we've ever tasted. Fish and chips - inedible. Both dinners returned and no question asked as to why. When we complained about our burned breakfast we were told by the recepionist that this was how she liked it! Surpriningly, the picture I took (below) has no resemblance to the advertised breakfast picture at the hotel entrance. I asked if we could speak with the duty manager and was told that she was the duty manager. When I paid our bill we were told the 'boss' would call me that afternoon. That was 5 days ago and still nothing - hence the review.

Room tip: If you return late (as we did) there may be no one on duty. The lock for the key is located way above the chubb lock - above eye level.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Maureen M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haven Hotel, Owner at The Haven Hotel, responded to this reviewResponded 12 June 2024

Hi Maureen,

I am very sorry about your experience with us. We pride ourselves on both our service and our food. We are currently dealing with the servers that would have dealt with yourselves, and they have been spoken to as this is not good enough. We have also spoken to the chef on duty for your breakfast, as the quality you received is not up to our usual standards.
We hope this does not put you off our premises in the future.

Regards,
Karen.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2024

The Haven Hotel never disappoints. A perfect location with incredible views overlooking the Harbour and Hook Head Lighthouse. The owner Paul is always approachable, friendly and engaging, as are all the staff, a special shout out to David and Anna who welcomed us whole heartedly. Very comfortable beds and pillows, spotless rooms, ample parking. There's a huge rolling lawn that the kids love, the ceaser salad is the nicest one I've had. I've booked it again, I can't wait to return.

Room tip: Head across the road to badgers cove to find some sea treasures while the tides out
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Siobhán H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haven Hotel, Owner at The Haven Hotel, responded to this reviewResponded 12 June 2024

Hi there,

Thank you so much for your review.
We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

The haven hotel in dunmore east is a very relaxing and pleasant stay. The views are outstandingly beautiful and the stand are very friendly to deal with. The coastal areas around and the beaches are very relaxing and peaceful the locals are also very pleasant. I would highly recommend a visit to dunmore east. The local bay cafe has fantastic lunches at very reasonable prices.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank phillyr84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haven Hotel, Owner at The Haven Hotel, responded to this reviewResponded 12 June 2024

Hi there,

Thank you so much for your review.
We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2024

Just back from a two night stay in The Haven. We've been to loads of music gigs here in the past but never stayed over. We've had the most fantastic Anniversary stay. Food was delicious, best Breakfasr Blaa in Waterford without a doubt. Roast beef is a must to try along with the beef pie. Great staff, great atmosphere, greay views, great pints!! And we got an incredible deal through Rorys Travel Club. We will definitely return.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 52gilll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haven Hotel, Owner at The Haven Hotel, responded to this reviewResponded 12 June 2024

Hi there,

Thank you so much for your review.
We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2024

Lovely staff, we wanted to sit by the window and they were very accommodating. Food was a 10/10 would definitely come back! We got the mushroom and chicken pie and chicken stir fry with chips. Wine was lovely ! Summer atmosphere was booming ! Fantastic weather.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Megan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haven Hotel, Owner at The Haven Hotel, responded to this reviewResponded 12 June 2024

Hi there,

Thank you so much for your review.
We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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