The rooms were amazing. Very clean and comfy. Checkout experience wasn't good. The food was not friendly for my young one and I was not offered options on getting or requesting different food for her. That can be improved as well as the variety. Otherwise amazing kids activities and for teens as well. Great ambience. Good members of staff.More
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Taking safety measures
We had an amazing stay at the hotel post our marriage ceremony. It was worth it every cent.
From check in to check out it was a smooth transition.
Cyrus at Guest services was amazing, Raphael at the Restaurant was amazing too.
Definitely a place i'd want to revisit again soon.
Dear Dinarzah,
Thank you for taking the time to post your review following your stay with us.
I am absolutely delighted to hear how you thoroughly enjoyed yourselves and were blown away by the exceptional service you experienced from the staff. Thank you for your special mention Cyrus and Raphael who stood out to you. I will be sure to share your comments with the team.
The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return.
We look forward to welcoming you back in the not-too-distant future.
Kind Regards,
Francis Msengeti,
General Manager.
Location, food, accomodation, service, staff ALL Fantastic.
Will definitely come back.
Rooms ate thoroughly cleaned and good quality toiletries
Very good covid protocol
Transfer timely and good vehicle
Coffee needs improvement
Dear Begum,
Thank you very much for your positive feedback about your visit to Sarova Whitesands Beach Resort & Spa.
We are very delighted to hear that you enjoyed our food and the services offered there. We will be sure to share your feedback on the coffee , we appreciate candid feedback as it is the only way we can get to meet our guests' expectations.
We sincerely appreciate your recommendation and it would be our pleasure to welcome you once again.
Kind Regards,
Francis Msengeti,
General Manager
Another excellent family stay at Whitesands! Refurbished rooms are very comfortable, food excellent and the pools/beach perfect as ever. Stereotypically friendly and gracious Kenyan service. Great hotel for children.
Dear Adrian M,
Thank you for taking the time to review your stay with us. We are thrilled that our hotel made for a great holiday destination. We will be sure to share your wonderful comments with our team.
We look forward to hosting you in the near future.
Kind Regards,
Francis Msengeti,
General Manager.
Had the best family vacations I've been on and staying at Sarova Whitesands was a whole beautiful experience . From the warm service , to the food, the activities and friendly staff etc. Appreciating the Kids club and Animation team that always kept me and my sisters entertained during our stay. Thanking Mitchelle, Sylivia and Grace for keeping my sisters happy at the kids club,Moses -guard at the slide pool (safety) and Most of all, Special thanks to Kai from the animation team who kept me entertained, comfortable and made my experience worthwhile.
Would definitely recommend
Dear Mitchelle,
Thank you for taking the time to post your review following your stay with us.
I am absolutely delighted to hear how you thoroughly enjoyed yourselves and were blown away by the exceptional service you experienced from the staff. Thank you for your special mention of Kai, Moses, Sylvia, Mitchelle, and Grace who stood out to you. I will be sure to share your comments with them.
The staff are passionate about ensuring every guest's stay with us is amazing and that every guest leaves wanting to return.
I look forward to welcoming you back in the not-too-distant future.
Kind Regards,
Francis Msengeti,
General Manager.
"My family of 8 people had a wonderful time at Sarova, the food was really good, we enjoyed swimming at the pool and the ocean of course. Their evening entertainment makes the nights memorable; afterwards we were able to hang out at the bar for drinks.
Have to mention Kennedy Thuo , He was waiting on our table the whole time, He was courteous, professional and friendly to my parents. Kept on asking myself how He can be so nice, while obviously busy. Thumb up to our waiter Thuo
We also took a trip to the city, I'm glad we booked this hotel.
I would definitely recommend",
Dear Victor Maina,
Thank you for giving us a great review of your stay and for recommending our hotel to other travelers.
Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.
Your special mention of Kennedy Thuo did not go un-noticed and we will ensure we recognize his great performance.
Thank you for your patronage and look forward to hosting you back here soon.
Kind Regards,
Francis Msengeti,
General Manager.
