We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2 people are viewing this hotel
Expedia.com
US$241
View deal
Free cancellation until 10/07/22
Reserve now, pay at stay
Hotels.com
US$241
View deal
Free cancellation until 10/07/22
Reserve now, pay at stay
Destinia.com
US$197
View deal
Booking.comUS$219
PricelineUS$219
TravelocityUS$241
View all 12 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (463)
Filter reviews
463 results
Traveller rating
186
177
70
16
14
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
186
177
70
16
14
Show reviews that mention
All reviews the hotel manager mombasa town coast monkeys waiters chefs
Selected filters
Filter
Updating list...
20 - 25 of 463 reviews
Reviewed 10 September 2019

Visited for a short break from the city. The hotel is smaller compared to others around but have maximized on space.

The good
-Staff was very friendly and provided impeccable service.
-Food was tasty

Improvement
-Kids activities were advertised but nothing on ground
-Fumigate rooms perhaps; we had bites

Avoid rooms to the right from the entrance the hotel next door tends to be loud.

Date of stay: August 2019
Trip type: Travelled with family
Thank angienai
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune S, Director of Sales at Neptune Beach Resort, responded to this reviewResponded 14 November 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2019

My family and I stayed there this last July. We had a wonderful time and want to say asante sana to the staff and management of the hotel. They went above and beyond to make us feel at home and to make our stay a memorable one.

Date of stay: July 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Zed D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune S, Director of Sales at Neptune Beach Resort, responded to this reviewResponded 29 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2019

A wonderful time on the beach of Neptune Bamburi.
The resort is very family friendly. The location of the hotel is beautiful, with direct access to the fabulous, unspoiled beach. The food is plentiful, with a very good range and variety to satisfy even the most picky palate. The staff are very helpful and friendly. The rooms are in a traditional style, clean, tidy and we had no problems with air conditioning. Wi-Fi is available (if needed), although intermittent in places other than the main reception areas, but it gave the much needed opportunity to disconnect and spend some time together.
The grounds are beautiful and very well maintained. I recomended this hotel for family holiday.
We went to the local tour operator, JT safari Diani, we booked Tsavo to the east, where we had a great experience with a private driver for the whole day. We saw a giraffe, sable antelope, buffalo, elephants.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
Thank Monika C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune S, Director of Sales at Neptune Beach Resort, responded to this reviewResponded 29 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2019 via mobile

Had great time, staff great n friendly, tasty food n well presented. Well kept compounds. Clean n neat rooms. Would recommend especially if one needs a quiet environment to relax. Kudos to the staff n management.

Date of stay: June 2019
Trip type: Travelled with family
1  Thank Betty M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune S, Director of Sales at Neptune Beach Resort, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2019

Was looking for a reasonably priced place to stop for the night and ended up here. Not a bad location. Got a room at a reasonable price but no view of the sea.... was later informed got to pay money for that view. The rooms were clean but the sheet were rough at one point i thought i was getting exfoliation due to how rough those sheets were waaaa that is all i can say

Room tip: Music went on until late so couldn't sleep until hotel entertainment died down.
Date of stay: May 2019
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Tina O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neptune S, Director of Sales at Neptune Beach Resort, responded to this reviewResponded 1 August 2019

Dear valuable Guest,
Sunny greetings from Neptune Hotels.
Thank you for your open feedback.
As a part of the leisure hotel industry, we are dependent on our customers' opinions.
We are grateful for their interest and for their sharing suggestions for improvement with us.
Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments.
We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges.
Yours faithfully,
The Neptune Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews