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Reviewed 26 September 2013

This small hotel, next to the Keio Line Hachioji Station in a satellite city of the Tokyo Metropolitan region, appeals to business travelers who stay overnight without need of amenities. In operation for six or seven years, it is one of the many hotels in a national chain all over Japan. It is popular because of its reasonable room fee that includes an adequate breakfast: coffee, tea, juices, hot soups, and homemade bread. Our room was small but comfortable, the bathroom clean with a washlet, the free internet connection worked fine, and the location was convenient to both Keio Line and JR railways to go downtown. But the place to hang up clothes was inadequate and the lack of a dresser forced us to live out of our suitcases.
Seven Eleven (on the first floor of the hotel building), Family Mart (next to Seven Eleven) and Lawson (across the street) had newspapers, snacks, light lunches and dinners, even black socks and white shirts in case you need them for a business meeting. From the breakfast scene in the lounge, the majority of guests looked like junior managers. Only a handful were families or senior couples. The hotel vigorously pursues skimping, from not supplying tooth brushes and paste, providing pajamas to be picked from a pile in the lobby, and encouraging guests to change towels and linens only every other day.
I do not recommend this hotel for non-Japanese for several reasons. The hotel staff, while all eager and friendly, were not accustomed to problems arising from international guests. At the check in, my husband and I presented our major credit card for pre-paying the room fee but the card was not accepted by the hotel's machine. The staff told us we needed to clarify with our credit card customer service in U.S. mainland. But we were in the Catch 22 situation because we were told the hotel did not permit international telephone calls from our room. They didn't have a public phone for international calls, either. Our cell phone didn't work outside of U.S. We paid in cash for the first night as we were exhausted from long flight from the U.S. and a two hour limousine bus ride from Narita International Airport to the hotel. The next day, by using a relative's phone, we talked to our credit card company in the U.S. It turned out that the hotel's identification code was garbled and unfamiliar, which made it look suspicious. Therefore to protect us, they blocked the payment. Satisfied with our explanation, it was unblocked and we could use the card. We had another major credit card but the hotel did not accept it either. The hotel staff insisted that the identification code was legitimate and it was not their fault that our credit card didn't work. Suppose you stay at this hotel and you want to make an international call for emergency, you are stuck with no access to your family outside of Japan. For that reason alone, this hotel is not suitable for foreign travelers.
Another issue was their bureaucratic dealing with room cleaning. The hotel brochure says all guests should be out of their rooms between 10am and 4pm for bed making and cleaning. Sometimes we needed to be in our room after 10am but always went to the lounge when the cleaning staff came in. Several times the front desk called to remind us of the hotel rule. We didn't specify time for cleaning but they said an extra charge of 1000 yen (about $10) would be applied (which was not explained in the brochure) unless we evacuated at 10am. We were in no way blocking the cleaning crew from doing their jobs, and resented the staff's attitude that did not consider comfort of the guests. The hotel insisted that we fit into their schedule so it would not incur an additional labor cost (one staffer indicated that much). We've stayed at all sorts of hotels in the U.S., Asia and Europe and never had this kind of experience with the cleaning. I don't think I would return to this hotel but I can see merit for someone else who is looking for a comfortable overnight stay to choose it.

  • Stayed: September 2013, travelled as a couple
    • Value
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1  Thank Showertreegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2018
Google Translation

Room Tip: エレベーターから遠い部屋が良いかもしれません。
  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2018 via mobile
Google Translation

Stayed: February 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017
Google Translation

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2017
Google Translation

Room Tip: L字のため部屋が覗ける。どこの部屋も静粛と思う
  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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