We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
A K WEST Motel(Henderson)
US$104
Booking.com
View Deal
  • Free Parking
  • Pool
New Haven Motel(Auckland Central)(Great Value!)
US$111
US$104
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Quality Hotel Lincoln Green(Waitakere City)(Great Value!)
US$105
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$99
US$82
Booking.com
View Deal
  • Free Wifi
  • Free Parking
The Surrey Hotel(Auckland Central)
US$95
US$81
Agoda.com
View Deal
  • Free Parking
  • Pool
TripAdvisor
View Deal
TripAdvisor
View Deal
  • Free Wifi
  • Pool
Mount Eden Motel(Auckland Central)
TripAdvisor
View Deal
  • Free Parking
  • Pool
Reviews (247)
Filter reviews
247 results
Traveller rating
85
78
41
21
22
Traveller type
Time of year
LanguageAll languages
More languages
85
78
41
21
22
Show reviews that mention
All reviewshigh teaauckland citylong drivewayeye filletwest coast beachesbridal partymain buildingdeluxe roomcooked breakfastgrounds are beautifulan updatenew zealandlounge areaspa bathsquash courtcourse degustation menubush
Filter
Updating list...
35 - 40 of 247 reviews
Reviewed 15 March 2017

Depending on the reasons for your stay, this hotel could be heaven or it could be hell. Located in the Waitakere Regional Park outside of Auckland, the isolated property has a mountain viewpoint over the city of Auckland. According to the hotel's management, the hotel was built in the 70's with the 2 room bungalow annex and squash court the first buildings. The main hotel followed. No significant renovations have upgraded the infrastructure or amenities. East facing rooms in the main hotel have views of the well cared for unheated outdoor pool and manicured lawn area. There is a series of walking trails with steep portions descending the mountain.

Our expections from reading the hotel's description on their website were, unfortunately not met. The suite we stayed in was one of two in the original duplex structure. The exterior and interior of this building were so dated and the light wood paneling so reminiscent of a log cabin that we jokingly referred to our rooms as "summer camp, youth hostel chic". The carpet at the entrance was stained and the one bed lamp needed a new bulb. The outer room has a single bed, sofa and chairs and a dining area/ full kitchen with dishes and pots, pans. The wrap around windows were a major source of warming during the day, and the two rooms continued uncomfortably warm throughout the night. The bathroom did have a whirlpool tub which we did not use. The rooms in the main hotel are more traditionally furnished, some with double French doors. They are also small and not air conditioned.

During the night the opened windows admitted various flying insects, which were attracted by a floodlight just outside the window over our bed. The sound of the moths (beautiful bright green) hitting the corrugated tin roof along with the bright light shining into the room made it difficult to sleep. We found the mattress hard. There was an ancient, discolored and cracked hair dryer in the bathroom.

We had breakfast in the pleasant dining room of the main hotel two mornings. The large breakfast fee was not included in our room price. The staff is small and the same woman presided over the dining area both days. We found her cold but efficient.

There is a very large gathering room with a fireplace that is quite nicely furnished. It must be congenial during cold weather but stuffy and hot during warm weather.

The staff ranged from very friendly (our housekeeping lady, a front end manager) to rude (a desk clerk who hung up when I asked for someone to turn off the floodlight outside our bedroom window)

We will not return to this hotel and have come to the conclusion that the Waitekere Estate, Heritage Boutique collection hotel capitalizes on its location to appeal to Auckland penshioners and events planners but lacks amenities that most other visitors want. Guests visiting from other countries will find the prices for rooms lacking air conditioning and needing renovation inflated. Wifi is limited. The delightful views of Auckland were negated by outdated/ uncomfortable facilities, distance from shopping, absense of transportation and sometimes less than helpful staff.

Stayed: February 2017
Thank Rose B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this reviewResponded 21 March 2017

Thnak you for your review, we regret you were not satisfied with some aspects of your stay. At Heritage Collection Waitakere Estate all rooms and restaurant/lounge areas have been extensively refurbished over the last few years in a colonial style fitting with the overall Hotel's character. The only Building which has not been refurbished, which incorporates the Squash Court and other amenities, is undergoing a major redevelopment over the next few months providing the Hotel with an exciting new range of facilities.

We are pleased you enjoyed the magnificent views and setting of the Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2017

We regularly stay in Auckland but due to lack of availability we had to spread our search outwards and found this place. We arrived in the dark in the middle of a storm so we certainly knew that we were in rain forest.

Check-in was quick and friendly and our room (no. 3) was just off reception. The room was large, clean and well decorated in keeping with the age and styling of the facility (1970's?).

Seeing as we were in the middle of a storm we didn't really want to go back out to eat, especially as the very long driveway was resembling a river, so we were pleased to find the restaurant open. What a gem. We had some of the best food that we've had in a long time. My wife is coeliac so must eat gluten free, which often equates to a boring salad or fritata. Not here as she had the most amazing goats cheese cake, followed by a vegetable stack and finished with a German cream desert (sorry, can't remember the name).

We were checked out by Vicki (the 11am checkout time was appreciated), who couldn't be more helpful. We asked about Christmas and she found and printed the menu from last Christmas. She also very openly told us that they had some issues last Christmas but steps had been taken to ensure that there would be no repeat. We certainly liked her honesty.

We will definitely be returning.

Stayed: March 2017, travelled as a couple
1  Thank JohnFLUB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this reviewResponded 15 March 2017

We appreciate you taking the time to post a review for our Hotel. We are pleased you enjoyed the cuisine in our Restaurant, At Heritage Collection Waitakere Estate we do endeavour to cater for all dietary requirements while still providing an interesting selection of menu items. We are also glad you appreciated our customer service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2017

The staff are wonderful and very helpful. We come back here time and time again. The room is lovely especially the double aspect windows and view of Auckland. If you want modern this is not the place for you. It is of the period, clean comfortable and quiet.

  • Stayed: February 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Carole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this reviewResponded 21 February 2017

Thank you for taking the time to review our Boutique Hotel. We are pleased you appreciated the authentic colonial styling of our Boutique Hotel and the warmth and comfort this provides.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2017

Wonderful service, excellent room, awesome views. We will be back. The decor is quaint, arriving along the long driveway, then around the building is an attraction in it's own right. Staff were wonderful. Breakfast simple but very good.

Room Tip: Room 1 is the best- two windows- one a view into the city, the other into the bush
  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank BMoniqueB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this reviewResponded 21 February 2017

We appreciate your review. We are glad you enjoyed the spectacular approach to the Hotel and our staff service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2017

Appalling service, appalling place, dirty old unwelcoming. You will not be pleased when you finally get down the driveway. The receptionist was rude on the phone and rude in person. I was horrified this place is operating!

  • Stayed: February 2017, travelled with friends
    • Cleanliness
    • Service
Thank Annabel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AucklandsWaitakereEs, Owner at Heritage Collection Waitakere Estate, responded to this reviewResponded 21 February 2017

We regret you found our reception staff to be not friendly on this occasion. At our Boutique Hotel we do strive to provide great customer service to our guests as can be seen from a number of our other reviews.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews