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Reviewed 26 September 2016

Thoroughly enjoyable stay, Spa treatments were fabulous as were the staff, room was excellent with very comfortable bed, food was of a very high standard and well presented although menu was a bit limited

Date of stay: September 2016
  • Trip type: Travelled as a couple
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Review collected in partnership with this hotel
Thank 315dinahm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2016

My husband and I had a lovely time everything was so laid back making the whole experience quite therapeutic. The staff were quite helpful and very polite. The Spa experience was great and have been recommending it to my friends

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank 211noreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2016

I travel to the area often for business and I usually use a cheaper hotel down the road but decided to give this one a try instead. I went to my room which was hot and left for dinner at 7pm and opened the windows as room was so hot (lights off and curtains closed) and when I returned the room at 9pm it was full of small flys, moths and dragon flys I spent about an hour trying to remove them and eventually asked to change rooms and reception staff was not very friendly I was advised that hotel was full the housekeeping lady attended and she and I spent then next 2hours trying to get the rest and even after she had gone I discovered more! I had to keep window closed and as the room was so hot (I like it warm but this was way beyond normal) so had fan on all night and room was still too hot so no sleep for me! I reported this in the morning and was not offered a reimbursement for the inconvenience...will choose to stay elsewhere next time.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Winston W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wyboguestrelations, Guest Relations Manager at The Waterfront Hotel, Spa & Golf, responded to this reviewResponded 29 September 2016

We have not had this issue before and we are sorry to read of your experience. The bedroom that you were allocated is one of our Deluxe rooms, which has just been newly refurbished with heavy weight, lined, floor length curtains and a voile curtain. We are at a loss to explain how flies would have got into the room. Clearly, if the light had been left on, and the curtains open, then this would have explained the situation. Our Facilities Manager has reviewed your room and there are no defects that would have caused this to happen.




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Reviewed 25 September 2016

The room very comfortable. The staff was pleasant and helpful. I did not eat dinner or lunch there but the breakfast was very good. The bar was even better. Plenty of choices of beer and liquors. The bar area was very comfortable as well.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank malsop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2016

Excellent service from the staff in all locations throughout the stay. The recentl refurbished room are of excellent standard, although could have installed air conditioning which would have helped during the hot period. Although probably don't need it for the next 8 months

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 603stuartc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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