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“Perfect location for family holiday”
Review of Ilianthos Village

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Ilianthos Village
Ranked #5 of 23 Agia Marina B&B and Inns
Certificate of Excellence
GreenLeadersGold level
Reviewed 13 September 2015

I can honestly recommend this place for families. The pool was big enough and the beach was only few steps away from the Hotel pool. Hotel staff was extremely polite and friendly. Although the room (superior for 4 persons) was little out of date, it was spacious and clean. Food was ok too.

  • Stayed: September 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Sami R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlianthosVillage, Guest Relations Manager at Ilianthos Village, responded to this reviewResponded 22 September 2015

Dear Sami R,
Thank you for selecting to stay at the Ilianthos Village Hotel during your visit to Crete earlier this month. Guest satisfaction is our primary concern and it is always a pleasure to learn that we have met our guests’ expectations. In particular we have noted that you enjoyed the service from our staff and the meals served in our All-Inclusive restaurant. We thank you for taking the time to share your feedback and look forward to welcoming you back to our hotel during your next holidays in Greece.
Yours sincerely,
Vassilis Hatzimihail
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 18 of 126 reviews

Reviewed 16 August 2015 via mobile

Me and my family visit this hotel for one week. Our first meeting with the hotel was perfect. We know directly that this was a family hotel and that we was going to have a great time. The hotel is extremely clean and comfortable. The staff is well organized. The food is excellent and there is many choices for all, kids or adults. The location is perfect for families with children and we definitely want to go back.

Sonny Malm
Gothenburg

Stayed: August 2015, travelled with family
2  Thank Sonny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlianthosVillage, Guest Relations Manager at Ilianthos Village, responded to this reviewResponded 17 August 2015

Dear Sonny M
Thank you for staying at the Ilianthos Village Hotel and for taking the time to write a review. Guest satisfaction is our primary concern and it is a great pleasure to learn that we have met their expectations. We are also delighted to learn that you appreciated the service & facilities throughout our hotel, as well as the meals at our All Inclusive restaurant. Once again, thank you for your kind comments. We look forward to welcoming you and your family back to Crete and our hotel.
Yours sincerely,
Vassilis Hatzimihail
Guest Relations Department

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Reviewed 16 August 2015 via mobile

The superior room was amazing! Super BIG!
We had a super time at ilianthos! Would like to go back some day. Good location on the hotell. Not long to shopping and supermarket.
The staff was really nice! And we want to send a big hug to Dina, from the little shy norwegianboy Felix

Stayed: August 2015, travelled with family
2  Thank Lena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlianthosVillage, Guest Relations Manager at Ilianthos Village, responded to this reviewResponded 17 August 2015

Dear Lena L,
Thank you for your preference to the Ilianthos Village. We greatly appreciate your review and recommendation of our hotel.
Guest satisfaction is our primary concern and it pleases us to hear that you found your apartment and our facilities to be to your satisfaction. We are also delighted to learn that you appreciated the level of service and the ambience of our staff. We thank you again for your kind comments and look forward to welcoming you and your family back to our hotel in the very near future.
Yours sincerely,
Vassilis Hatzimihail
Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2015

Just returned from 11 nights at the hotel,on arrival the receptionist was ( ignorant ) to say the least.The room wasn't ready on arrival in which wasn't a problem as these things can happen at times.Then when it was ready 40min later,the room wasn't checked to see if everything was in order & air conditioning working appropriately ( which wasn't ) we did however report this straight away to reception & 11 nights later still wasn't fixed.This seemed to be the pattern with many guests at hotel & no action was taken ( unless ) you where a regular from Scandinavia in which got preferntual treatment in a high scale.I will say the other staff in restaurant & bar staff & especially Janni the beach attendant was first class & couldn't help you more & thanks for making up some of our bad stay bareable.

If you are looking for relaxing holiday then this is ( Not ) the hotel to go to,the bar next door pumps out VERY VERY loud music from 12noon until late ( everyday) & please trust me it can't be ignored.....thump thump thump base music is hard on the ears for 11nights so be warned,it's Agia Marina ( not malia ) Crete.To be told it's all inclusive is a joke......I told the girl on reception this is no more than 3* Full board that is all.....to be charged for water & sunbeds down at the sea because you can't fully open beds at pool area is ridiculous to say it's luxury.

Sorry if my revue isn't good,it's an honest revue & it will save you not wasting your money,I wish someone gave me the help before I booked up..........3* full board & no more will definitely not be returning to this hotel ( sorry ) no wi-fi in rooms or water

Room Tip: Ask for the preferntual rooms regulars get 😂 there wards not my wards....
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  • Stayed: August 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bob169090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlianthosVillage, Guest Relations Manager at Ilianthos Village, responded to this reviewResponded 17 August 2015

Dear Bob169090,
Thank you for staying at the Ilianthos Village Hotel and for taking the time to write a detailed review. Guest satisfaction is our primary concern and we are sorry to learn that your stay with us did not meet with your expectations. Please accept our sincere apologies for the disappointment caused to you and the inconvenience you experienced.
However we would like to note that a detailed description of our hotel’s surroundings, facilities and All Inclusive offer is available in our web site, as well as on the brochure of the travel agent you have booked with. Furthermore, please allow us to remind you that the WiFi is provided for free in all public areas, while the malfunction of the A/C in your apartment was fixed the following morning. However, we understand that the apartments on the upper floor are exposed to sun all day long and may be slightly warmer than those on the ground floor. Nevertheless, we would be more than pleased to move you to another apartment if were just required to do so, since all visitors at our hotel receive the same high standard of attention.
As a valued guest, we greatly evaluate your feedback and would like to assure you that we have made a note of your points which will be taken into consideration in order to further improve upon our service. We thank you again for your valuable comments and hope to have the opportunity to welcome you back to our hotel on a future visit to Crete.
Yours sincerely,
Vassilis Hatzimihail
Guest Relations Department

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Reviewed 8 August 2015 via mobile

First words before i get in to details.
The staff members are exelent!
Staff are so polite and after one week here we saw genuine love to our children by the staff.
So this is a very good hotel for familys.
The facility is elegance and have big nice pool area for young and olds.
And 20 meters down to the beach perfect location.
Nice pool bar with free drinks all day and night.
Even hard looking George in the bar smile some times
The rooms are big with good cleaning with air condition.
But our air conditioner only worked 1 day of 7.
It was very stressfull for our 14 month baby bec the heat.
But the staff did all to try fix it so we dont really want to blame hotel shi.... happens!

It should be good if the hotel has emergency room if this kind of stuff happens.

Good food variations
Some food was super tasty some others was ok.
The fish was outstanding!
Big salad table.
Maby some more baby seats and better ones.
2 seats for the hole restuarant and it was unstable when baby want to move.

Nice garden in the facility.
One little annoying thing is on the evening the hotels look the gates so you have too walk around the hotel to get to the rooms its quite long walk around if you live in the rooms near the road.
Sure its for safety reason but it must be a easer way.

The gym is small but its alright.
The childrens playground inside the lobby was a little bit poor.
Big room with a ping pong table.
And a broken ball.

But we are very satisfy with our stay in this hotel.
And we will surely return.
Thanks
johan säfström with family



Stayed: August 2015, travelled with family
4  Thank Johan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IlianthosVillage, Guest Relations Manager at Ilianthos Village, responded to this reviewResponded 9 August 2015

Dear Johan S,
Thank you for choosing to stay at Ilianthos Village whilst on holidays in Crete earlier this month and for taking the time to share your detailed feedback. It is a great pleasure to learn that our accommodation & facilities met with your expectations and that you particularly enjoyed the level of service and the ambience of our staff. As an appreciated guest to our hotel, we greatly value your comments and would like to assure you that we have made a note of your points and will take actions to address the raised issues. We thank you again for your kind recommendation and look forward to welcoming you and your family back to Ilianthos Village Hotel on your next visit to Crete.
Yours sincerely,
Vassilis Hatzimihail
Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ilianthos Village

Address: Agia Marina, Crete 730 14, Greece
Region: Greece > Crete > Chania Prefecture > Agia Marina
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 23 B&Bs / Inns in Agia Marina
Price Range: €104 - €255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ilianthos Village 4*
Number of rooms: 41
Official Description (provided by the hotel):
All the Junior Suites, Suites & Maisonnettes are equipped with Individually Controlled Air Conditioning, Direct Dial Telephone, Radio, Color Satellite TV, Safety Deposit Box, Marble floors throughout , Fully fitted Marble Bathrooms with Bathroom Amenities, Hairdryer, Magnifying Mirror, Refrigerator(Mini Bar Service on request), fully equipped Kitchenette, Dining Table with Chairs, and a fully equipped Balcony.The Suites of the Village are designed and furnished in such a way that they will become your personal oasis. ... more   less 
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Also Known As:
Ilianthos Village Hotel Agia Marina
Ilianthos Village Agia Marina, Crete, Greece

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