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“You get what you pay for”
Review of Atavai Pension

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Atavai Pension
Ranked #9 of 34 Hanga Roa B&B and Inns
Reviewed 3 July 2014

When I booked, I was advised that there would be limited service during my stay. Considering what I paid, I was not too fussed. Compared to what you would pay at other places in the Island. Easter Island is an expensive place as you would expect for a place in the middle of the ocean far from everywhere else. But a worthy place to visit. Richard, the son of the owner/operators was helpful. There was no towel in my room when I checked in. I asked for one and it was provided. I guess if you ask politely, you will get the answer you want. A group of us staying there at the same time were given access to the fridge in the kitchen to chill our beers and milk after we asked. Also given kettle to make hot water in our rooms to make tea and coffee for a light breakfast in the mornings. Again, we asked and it was given. The place is a bit far out of town, Taxi only cost 2000 pesos so not that expensive and Richard was quite happy to call for one if you needed it. The walk into town is not too bad except if it is raining. The room was clean and has what you need which is a nice bed to sleep in at night after being out the whole day. I am not sure what the normal rate is during full service, but I believe I got value for the money I paid.

Room Tip: Choose the rooms in the back. Rooms 5-7 are quieter. However, Wi-Fi doesn't work well here. Bett...
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  • Stayed: June 2014, travelled solo
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Thank Esekaia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 - 24 of 189 reviews

Reviewed 24 June 2014

After booking, we got a message saying it was "low-service" because it was low season. This means: no breakfast, a closed restaurant and no room cleaning during your stay. So we were prepared for that. However, we got there and apparently "low-service" also means no towels. It also means being treated rudely when you have a question, and no toilet paper.

Yes, you read it right: this place refuses to give you toilet paper because you are there during low season! (although in fact nearly all rooms were occupied, so the season was not that low!).

The location is also far away from town, which means that any savings you may make by choosing this budget location are lost on the costs of renting a bicycle to actually get there (plus breakfast, towels and toilet paper).

Summary: terrible service, terrible location, terrible accommodation. On an amazing island that is absolutely worth visiting! We had friends staying at the Kaimana Inn at the same time, where even we received much better service than at Atavai.

Room Tip: Do not stay here. Terrible hotel.
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  • Stayed: June 2014, travelled as a couple
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6  Thank OlafdG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelAtavai, Propietario at Atavai Pension, responded to this reviewResponded 3 July 2014
Google Translation

Estimado pasajero,
Lamentamos su comentario y apreciación.
Le escribo en español porque usted habla perfectamente este idioma.
Al momento de hacer su reserva, el sitio donde usted efectuó su reserva informo a usted las condiciones por el periodo escogido:
El hotel ofrece un servicio limitado desde el 1 de mayo hasta el 1 de agosto de 2014. Durante dicho periodo, las tarifas de las habitaciones solo incluyen el alojamiento. No se facilitarán servicios de limpieza ni desayunos. Se proporcionará la ropa de cama, pero no se cambiará durante la estancia.
Es como arrendar un departamento, tiene un papel higiénico de cortesía, y después usted compra solito. Es falso decir que le negué el papel por baja temporada, sino que fue informado de las condiciones, y que son iguales para todos.

Estando informado de las condiciones, usted critica al establecimiento sin informar a los demás viajeros objetivamente.
Al partir del 01/08/2014, ofrecemos nuevamente los servicios habituales, y las tarifas son ajustadas a estos.
Por lo tanto, toda su queja con respecto a los servicios no ofrecidos esta fuera de lugar.
Efectivamente, nuestro establecimiento estaba completo, justamente por las excelentes tarifas ofrecidas, no por baja temporada, no tenemos baja temporada, tenemos clientes todo el año.
Se agradece respetar las normas del hotel, y espero que le queda claro que usted esperaba algo que no había contratado, que si, ofrecemos servicios, pero no en dicho periodo.
Usted no puede comparar con otro establecimiento que ofrece estos servicios pero a precios bien superiores, lo que es normal.
Ademas, donde sea que usted se aloja en el pueblo, es indispensable arrendar un vehículo para visitar la isla, a pies en tres días no se puede conocer Rapa Nui. Y si usted pretende conocer solo el pueblo, no estamos tan lejos, primeramente si lo hiciera caminando lo máximo que demoraría seria 25 minutos, si va en taxi 7 minutos, y el costo que usted habla es tan poco que se ve su mala fe porque no creo que 2.000 pesos de taxi sea mucho, ni para un país subdesarrollado y usted viene de Europa, por lo tanto 3 euros es muy poco para pretender confundir a otros viajeros.
Se agradece reconocer la tranquilidad del lugar, la belleza de su entorno, el confort de su habitación y de su grande terraza.
Bien cordialmente,
La dirección.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

I booked this hotel based on the reviews on here. I assume that the hotel runs better when the owners are here. The stand in kid who was running the place while I was there offered no services and was quite rude when asked. There were no towels, toilet paper on arrival and when asked says he didnt have any. He was never there, so couldnt ask questions. The only time he was there was when his friends came around and I could smell marijuana. Coincidence? I dont know. It was probably the only place that didnt offer a shuttle service to and from the airport. Other guests i chatted to didn't enjoy their experience either. Ive been to over 30 countries and stayed in all sorts of accomodation and this would be one of the worst. 6 powerpoints in the room and only 1 half worked. Wifi is agonisingly slow. A long way from town along a muddy track with no chance of getting a cab....look elsewhere people. I heard the campsite in town only charges $5 per night for a tent... and would provides better services!

  • Stayed: May 2014
    • Value
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4  Thank Timmy_tiger1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atavai, Propietario at Atavai Pension, responded to this reviewResponded 8 June 2014
Google Translation

Estimado pasajero,
Lamentamos su comentario y apreciación.
Al momento de hacer su reserva, el sitio donde usted efectuó su reserva informo a usted las condiciones por el periodo escogido:
El hotel ofrece un servicio limitado desde el 1 de mayo hasta el 1 de agosto de 2014. Durante dicho periodo, las tarifas de las habitaciones solo incluyen el alojamiento. No se facilitarán servicios de limpieza ni desayunos. Se proporcionará la ropa de cama, pero no se cambiará durante la estancia.

Estando informado de las condiciones, usted critica al establecimiento sin informar a los demás viajeros objetivamente.
Al partir del 01/08/2014, ofrecemos nuevamente los servicios habituales, y las tarifas son ajustadas a estos.
Por lo tanto, toda su queja con respecto a los servicios no ofrecidos esta fuera de lugar.
Son muchos los que viajan, yo mismo he recorrido mucho mas que los 30 países que usted pretende conocer. Tal como ahora, ausente porque viajando en America de sur, Europa y Marruecos, aprendiendo de otros establecimientos para entregar el mejor servicio según el bolsillo del cliente.
Rechazo también su comentario con respecto a su apreciación de haber olido marihuana, parece que le hace falta argumentos para evaluar el establecimiento.

Se agradece respetar las normas del hotel, y espero que le queda claro que usted esperaba algo que no había contratado, que si, ofrecemos servicios, pero no en dicho periodo.
Se agradece reconocer la tranquilidad del lugar, la belleza de su entorno, el confort de su habitación y de su grande terraza.
Bien cordialmente,
La dirección.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

I was recommended this place by a friend from Tahiti and to be honest I wasn't impressed by the hospitality of the owners. It was service minimum, which is a shame because the reason why I went there is that I was expecting a more personalised experience than in a random hotel. The breakfast is not included and when you order a tea, you barely have enough water for 2 cups which a find a bit stinge! Besides, if you don't have a car it's hell to get there and some tours are not even willing to pick you up because of the poor quality of the dirt road. The cleaning is OK but again very minimal, the shower water not hot enough and the towel smelled humidity. The place could be much better with a bit of effort to add warmth like a BBQ night or a communal kitchen for example.

Room Tip: There is an independent studio appt with fridge which looked nicer
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  • Stayed: April 2014, travelled solo
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2  Thank lolaFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atavai, Propietario at Atavai Pension, responded to this reviewResponded 8 June 2014
Google Translation

Tres chere cliente,
C est avec plaisir que nous avons accepte de vous recevoir sans aucun frais, lorsque vous aviez annule votre reservation, par erreur.
Nous aurions aime lire votre temoignage de remerciement a ce sujet.
Au contraire, vous critiquez l hotel pour vous fournir des services d hotels.
Nous sommes un hotel familial, et nous nous efforcons d aider les voyageurs lors de leur passage parmis nous. Tres souvent, ils se sentent comme chez eux et repartent comme des amis.
La plupart du temps, ca depend de la disposition de la clientele.
Certainement ce fut le cas avec vos amis de Tahiti, qui vous ont conseille notre etablissement. Nous faisons des barbequeues, des aperitifs, des relations amicales selon le contexte, selon les personnes.
C est aussi a vous de vous approcher, de communiquer. De notre cote, on se doit d etre present mais jamais collant.
Pour le service de the, votre opinion et perception est certainement partagee, mais n est pas la mienne. Je vais dans un bar, je commande un the, je n attends pas a en avoir deux.
Au sujet d une cuisine communautaire, nous avons deja teste cette option: resultat decevant, certains clients ne respetant pas les normes de proprete.
Mais nous proposons un excellent restaurant, avec des menus et a la carte, nos prix ne sont pas si exorbitants. Biensur, en vacances, ca coute plus cher que cuisiner a la maison, surtout que notre ile propose des produits pas toujours bon marche.
Nous nous efforcerons chaque jour d avantage pour satisfaire tous les besoins de nos clients, a les aider a faire de leur sejour un moment inoubliable.
Bien amicalement,
La direction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Pros
- Lolita and Antoine are friendly hosts and they can speak english, spanish and french
- Wifi is not so bad compare to other places in easter island
- Hot shower, hair dryer...
- Very clean and confortable room. The cleaning is done every day.
- Good deal with a car rental company

Co ns
- Far from the city center? You need to walk 25 minutes to go to the city center (and so to grocery shops, restaurants, banks...).
You should use taxis or rent a vehicle

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CyrilMaraboO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atavai Pension

Address: Avenida Pont, Hanga Roa, Easter Island 139, Chile
Region: Chile > Easter Island > Hanga Roa
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #9 of 34 B&Bs / Inns in Hanga Roa
Price Range: €35 - €61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Atavai Pension 3*
Number of rooms: 10
Official Description (provided by the hotel):
The Atavai hotel is situated in the only village of Easter Island, Hanga Roa. It has 7 comfortable rooms with private bathroom with shower and toilet. Mobil internet access via pendrive. The hotel also has car parking for its guests. The hotel inform you about all the activities in the island. ... more   less 
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Also Known As:
Atavai Pension Easter Island/Hanga Roa

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