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Atavai Pension
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Reviews (190)
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Reviewed 12 May 2014

I booked this hotel based on the reviews on here. I assume that the hotel runs better when the owners are here. The stand in kid who was running the place while I was there offered no services and was quite rude when asked. There were no towels, toilet paper on arrival and when asked says he didnt have any. He was never there, so couldnt ask questions. The only time he was there was when his friends came around and I could smell marijuana. Coincidence? I dont know. It was probably the only place that didnt offer a shuttle service to and from the airport. Other guests i chatted to didn't enjoy their experience either. Ive been to over 30 countries and stayed in all sorts of accomodation and this would be one of the worst. 6 powerpoints in the room and only 1 half worked. Wifi is agonisingly slow. A long way from town along a muddy track with no chance of getting a cab....look elsewhere people. I heard the campsite in town only charges $5 per night for a tent... and would provides better services!

  • Stayed: May 2014
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4  Thank Timmy_tiger1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atavai, Propietario at Atavai Pension, responded to this reviewResponded 8 June 2014
Google Translation

Estimado pasajero,
Lamentamos su comentario y apreciación.
Al momento de hacer su reserva, el sitio donde usted efectuó su reserva informo a usted las condiciones por el periodo escogido:
El hotel ofrece un servicio limitado desde el 1 de mayo hasta el 1 de agosto de 2014. Durante dicho periodo, las tarifas de las habitaciones solo incluyen el alojamiento. No se facilitarán servicios de limpieza ni desayunos. Se proporcionará la ropa de cama, pero no se cambiará durante la estancia.

Estando informado de las condiciones, usted critica al establecimiento sin informar a los demás viajeros objetivamente.
Al partir del 01/08/2014, ofrecemos nuevamente los servicios habituales, y las tarifas son ajustadas a estos.
Por lo tanto, toda su queja con respecto a los servicios no ofrecidos esta fuera de lugar.
Son muchos los que viajan, yo mismo he recorrido mucho mas que los 30 países que usted pretende conocer. Tal como ahora, ausente porque viajando en America de sur, Europa y Marruecos, aprendiendo de otros establecimientos para entregar el mejor servicio según el bolsillo del cliente.
Rechazo también su comentario con respecto a su apreciación de haber olido marihuana, parece que le hace falta argumentos para evaluar el establecimiento.

Se agradece respetar las normas del hotel, y espero que le queda claro que usted esperaba algo que no había contratado, que si, ofrecemos servicios, pero no en dicho periodo.
Se agradece reconocer la tranquilidad del lugar, la belleza de su entorno, el confort de su habitación y de su grande terraza.
Bien cordialmente,
La dirección.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

I was recommended this place by a friend from Tahiti and to be honest I wasn't impressed by the hospitality of the owners. It was service minimum, which is a shame because the reason why I went there is that I was expecting a more personalised experience than in a random hotel. The breakfast is not included and when you order a tea, you barely have enough water for 2 cups which a find a bit stinge! Besides, if you don't have a car it's hell to get there and some tours are not even willing to pick you up because of the poor quality of the dirt road. The cleaning is OK but again very minimal, the shower water not hot enough and the towel smelled humidity. The place could be much better with a bit of effort to add warmth like a BBQ night or a communal kitchen for example.

Room Tip: There is an independent studio appt with fridge which looked nicer
  • Stayed: April 2014, travelled solo
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2  Thank lolaFrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atavai, Propietario at Atavai Pension, responded to this reviewResponded 8 June 2014
Google Translation

Tres chere cliente,
C est avec plaisir que nous avons accepte de vous recevoir sans aucun frais, lorsque vous aviez annule votre reservation, par erreur.
Nous aurions aime lire votre temoignage de remerciement a ce sujet.
Au contraire, vous critiquez l hotel pour vous fournir des services d hotels.
Nous sommes un hotel familial, et nous nous efforcons d aider les voyageurs lors de leur passage parmis nous. Tres souvent, ils se sentent comme chez eux et repartent comme des amis.
La plupart du temps, ca depend de la disposition de la clientele.
Certainement ce fut le cas avec vos amis de Tahiti, qui vous ont conseille notre etablissement. Nous faisons des barbequeues, des aperitifs, des relations amicales selon le contexte, selon les personnes.
C est aussi a vous de vous approcher, de communiquer. De notre cote, on se doit d etre present mais jamais collant.
Pour le service de the, votre opinion et perception est certainement partagee, mais n est pas la mienne. Je vais dans un bar, je commande un the, je n attends pas a en avoir deux.
Au sujet d une cuisine communautaire, nous avons deja teste cette option: resultat decevant, certains clients ne respetant pas les normes de proprete.
Mais nous proposons un excellent restaurant, avec des menus et a la carte, nos prix ne sont pas si exorbitants. Biensur, en vacances, ca coute plus cher que cuisiner a la maison, surtout que notre ile propose des produits pas toujours bon marche.
Nous nous efforcerons chaque jour d avantage pour satisfaire tous les besoins de nos clients, a les aider a faire de leur sejour un moment inoubliable.
Bien amicalement,
La direction.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Pros
- Lolita and Antoine are friendly hosts and they can speak english, spanish and french
- Wifi is not so bad compare to other places in easter island
- Hot shower, hair dryer...
- Very clean and confortable room. The cleaning is done every day.
- Good deal with a car rental company

Co ns
- Far from the city center? You need to walk 25 minutes to go to the city center (and so to grocery shops, restaurants, banks...).
You should use taxis or rent a vehicle

  • Stayed: April 2014, travelled as a couple
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Thank CyrilMaraboO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

Nice place. Friendly owner with some English, good French. Rooms clean, modern and comfortable. Breakfast was a roll and black coffee or tea so a bit of a disappointment there. Extras expensive but so is everything in Rapa Nui. Very helpful in organizing tours and a car rental. 20-30 minute walk outside town so at night flashlight a good idea. Would definitely stay here again and recommend it to others also.

Stayed: April 2014, travelled solo
Thank Wayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

If you have a car or bike, the place is ok. But if not, it is too far away from everything.
So if you plan to walk around in the town, pleases find your place there.
Or I recommend you to stay there in the twon or very close to the town, if you have no any reason to stay so far away.

  • Stayed: February 2013, travelled solo
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2  Thank Mitsuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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