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All reviews central location the main street in town hot water tiles stamp passport santiago flight
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5 - 10 of 164 reviews
Reviewed 8 December 2017 via mobile

The best of the hotel is location, unbeatable, close to restaurant, the warf, pubs and shopping areas.
Quality below standar for the price. Had to ask for change of room because the bed's matress was really bad and a shower without hot water in the first 10 (ten) minutes of opening the faucet. The room walls are thin , you can hear your neighbors talk.
On the good side the staff is helpful and friendly, room size comfortable, gourgeos gardens and working wifi.
The pool is small and with unusualy cold high clorine water.
Would I stay there again? probably, because the location is perfect and the disadvantages not unforgivable.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank Bernardo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017 via mobile

The location is perfect. Middle of the town and everything in the vicinity. Don't forget your Easter Island stamp in your passport in the post office across the street!

But further definitely needs maintenance. Our room was clean that's not the problem but f.i. the toilet door not closing, shower hook broke, silicone kit have to be renewed even so the towels. Outside the path is missing some tiles. On the other hand the garden looks pretty good with swimming pool. The sun roof with chairs little bit less.... If you find this no problem just book and you will have a great time.

Date of stay: November 2017
Trip type: Travelled as a couple
Thank FellowTraveler290094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2017

We had previously arranged for hotel transfer well in advanced by email as our flight arrived at about 2300 hrs. We waited for a very long time at the airport, while watching our fellow visitors being picked up by their arranged transfers offering them garland of flowers and a nice welcome. I had to ask an airport official to contact the hotel if they would pick us up, but they could not provide anybody and therefore had to take our own taxi- its only a short distance away, but its our first time on the island, it was very dark and did not know our way around.
We managed to check in with the night staff who barely spoke any english, but as my spanish is quite good- we were OK to check in...with a bit of difficulty.
The building itself is very original- a real manavai in its entirety surrounded with beautiful plants and flowers and a ornamental swimming pool. The room itself is poorly built, with very thin layer of cardboard, very weak furniture superimposed, very old small TV set with only 2 channels and without any remote control- the most basic amenities in the bedroom. The lock is quite rusty and door is a bit flimsy when either close or open. I was quite surprised to see that they have used a laminated floor material to glue on the wall- innovative idea!
Breakfast was not what I would call breakfast- indeed there was plenty of coffee and tea for self serving, but we were served with 2 pieces of bread, a very thin slice of spam and a quarter (very small) and thin omelette as breakfast- and thats every day.

It is a shame as it is a very expensive hotel, but I gather it is exactly the same every wehre in Hanga Roa- as there is no competition to bring the standard at a high level- In comparison:- We paid far less money in the city of Santiago for a 4 star hotel with swimming pool, jaccuzzi, sauna, steam room and a variety of breakfast to satisfy one's hunger.
Unless there is more competition and bring the hotel industry to a high standard- I suppose nothing will change.

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Globertrotter007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017

The hotel looks great from the outside. The communal areas are very authentic and the grounds impressive. The accommodation is very poor. The chalets are very basic, and poorly constructed. I've never seen laminated flooring used as a wall covering before. The bathroom was quite unpleasant. The bed linen was tired. The room smelt damp. The breakfast continues the basic theme. There is no choice. You are given some fruit - a few slices of apple, half a banana and a slice or two of orange. You have the worlds smallest omlette, a slice of spam and a slice of cheese and a couple of bread rolls. It was the same every day.

We booked a pickup from the airport, but it didn't show up. We were left stranded and wasted time, hoping we would be picked up. In the end we had to get a taxi. It's not what you want when you arive late at night.

On a positive note, the WiFi was good.

The hotel is expensive for what you get, I wouldn't stay again.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank WorldTravellerUK99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2017 via mobile

Was there with a group. Very nice place with good atmosphere. You get close to your neighbours and since our group was 25 persons who have never met before , this place was perfect to get to know each other.

Date of stay: March 2017
Trip type: Travelled with friends
Thank larskaug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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