We chose this hotel to celebrate my husbands birthday. It was a very relaxing and nice stay, good food and good service. We would come back anytime. The spa was a little disapointment, the saunas were too cold and music too loud, and not all facilities working, More
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The hotel is well managed and all staff were very keen to help. The main restaurant is very good and we enjoyed the Japanese restaurant. We liked our room - quiet, spacious and comfortable - and we slept well. It was good to be on holiday again!
Dear guest,
We are delighted to see the high rating we awarded us and appreciated your kind comments regarding our rooms and facilities. We were also thoroughly pleased to read your kind comments regarding our staff. A message of satisfaction from a guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. On behalf of our staff, I sincerely thank you for your kind consideration.
Thank you very much for taking the time to share your excellent experience with us and we truly hope that we will have the pleasure to welcome you back in the not too distant future.
Yours sincerely,
Pablo Albendea
GM Caleia Mar Menor Golf & Spa Resort
I booked a couple of nights with my wife. I wanted to treat her to 5 Star Luxury. We arrived and the hotel looked magnificent,just like the pictures. We parked up in the secure underground car park and proceeded to reception. We were informed that our accommodation was a 5 minute drive away or 10 minutes walk. We arrived at the accommodation to find a basic (very basic) top floor apartment. I was devastated. I'm sure that the hotel is probably lovely. However we paid for the services and didn't get the opportunity to try them out.
I feel cheated.
Dear guest,
Thank you for sharing your experience with us. Only through the comments of our guests, we are able to learn about their experiences.
Regarding your booked accommodation, we are sorry for the confusion you had at the time of booking. As you could see we have two types of accommodation on our property, one called The Residences at Mar Menor, our tourist apartments which is what you booked and the other is our 5 star hotel Caleia Mar Menor Golf & Spa Resort. We deeply regret the confusion and your disappointment.
We would be delighted if you gave us another opportunity to welcome you to our hotel or to any of our Senator Hotels & Resorts establishments.
Yours sincerely,
Pablo Albendea
GM Caleia Mar Menor Golf & Spa Resort
We arrived at reception around 11pm having travelled from 10 am, we were asked if we had a car, we replied no, and was told that a pity as its a 5 min walk given a map and no further assistance ,majority of the 16 group were above 60 with 2 having mobility issues , we set of into the night wandering about with golf clubs and luggage eventually found the room due to a kind gentleman directing us.
We weren't aware that there is no cleaning of the rooms or changing of towels or bed making and we were expected to buy washing powder and use the washing machine to ensure clean towel throughout the visit
Breakfast looked good until it was found to be stone cold every day even fresh bacon etc was cold coming out from kitchen ,
although we were told a good hot breakfast could be purchased from the hotel restaurant after 11am
found the staff in the Clover to be very friendly hard working and helpful
i think the hotel and the SC apartments are totally different and have no knowledge of the hotel
Dear guest,
thank you for your feedback, as it is the best way to get to know the experiences of our guests.
First of all, I would like to inform you about the different types of accommodation we offer in our resort. One of them is our 5 star hotel Caleia Mar Menor Golf & Spa Resort which has the services of a hotel and their corresponding rates and the other one is the one you booked The Residences at Mar Menor our flats, which have the possibilities to stay without the service of a hotel and their own corresponding rates. It is true that to pick up the keys of the flats you have to go to the reception of our hotel, but as we do not have transport to the flats we could not offer any help. We deeply regret the inconvenience caused.
We are entirely at your disposal and would be delighted if you gave another opportunity to welcome you to our hotel again.
Yours sincerely,
Pablo Albendea
GM Caleia Mar Menor Golf & Spa Resort
We stay here every year to visit family and our experiences have always been fantastic. The hotel is beautiful and we reserved a junior suite this time round and we got given a complimentary bottle of Champagne.
The staff are very friendly and helpful.
An all round pleasant experience.
Dear guest,
First of all we would like to thank you very much for the loyalty you have given us during all these years.
We are delighted you enjoyed all aspects of your stay with us, especially with regard to our staff. A message of satisfaction from a guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. On behalf of our staff, I sincerely thank you for your kind consideration.
Thank you very much for taking the time to share your excellent experience with us and we hope to be able to welcome you back very soon again.
Yours sincerely,
Pablo Albendea
GM Caleia Mar Menor Golf & Spa Resort
Room was lovely, lovely view and very clean. Over all decor needs updating but understandable after covid. Staff very friendly and attentive. Good choice at breakfast but plates need to be hot to help keep good warmer.
Overall experience around the pool was nice..
Daytime bar amd evening bar good selection of food and drinks.
Dear guest,
First of all, we would like to thank you for the rating you awarded us and for taking the time to post it.
We are delighted you enjoyed all aspects of your stay with us, especially regarding our rooms, cleanliness and views. Our ultimate aim is to ensure that our guests leave the hotel happy and satisfied at all times, so a message of satisfaction from a guest is always a reward for our team members.
We are your disposal at any time and we´re looking forward to welcome you back in our hotel or in any of our Senator Hotels & Resorts chain establishments.
Yours sincerely,
Pablo Albendea
GM Caleia Mar Menor Golf & Spa Resort
