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All reviews large group bachelor party private beach hot tub the kitchen executive chalet bunk beds the ping pong table the cottages girls weekend great weekend get away living room open concept check in was easy toilet paper mid week
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Reviewed 20 January 2014

A group of 14 of us rented a chalet with a hot tub and sauna that slept 18. There was more than enough room for all of us and almost everything we needed was provided (garbage bags, dishes, soap, paper towels/TP). If you have a large group staying for more than one night, consider bringing extra toilet paper because they only give you two rolls per bathroom.

The place was very clean, did not smell musty, and had a nice fireplace. I wish we brought more firelogs because we only had two and that was not enough. The upper floor was freezing because of the large windows and a fireplace would have helped that.

Overall, very pleased with the service and quality of accommodations. Not far from the mountain (5 min drive) and everything we needed for our two night stay. I would definitely stay here again.

NOTE: THERE WAS NO SWIMMING POOL OR FITNESS CENTRE

  • Stayed: January 2014, travelled with friends
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Thank TR1786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

Cottages are clean, well equipped and well maintained. All required appliances, dishes, flat screen TV, and Internet also available for reasonable charge.

I've stayed at least a half dozen times at this resort and have had nothing but great experiences and service.

Will be going back.

Room Tip: No pool or fitness centre - but did not let me skip those rating options.
  • Stayed: October 2013, travelled with friends
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Thank Shawn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2013

This past August my family spent an amazing weekend at Tyrolean Village. We rented the 6 bdrm chalet with the hot tub which was perfect for our group of 15 people. The chalet was large enouh for us to do our own cooking and we enjoyed a real family dinner all together at the huge dinning room table. On Saturday night Blue Mountain had a fireworks display and we all watched from the large deck overlooking the mountains on the second floor. The kids really enjoyed the 6 person hot tub and ping pong table. We will definitely be coming back next summer. Blue Mountain has really grown a lot in the last few years, there are a lot of activities in the new village for both adults and kids.

Room Tip: Get a chalet with a hot tub, they are lots of fun.
  • Stayed: August 2013, travelled with family
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Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2013

As I am searching for a chalet for my family again this year - Tyrolean popped up and I really feel the need to share our experience from last Christmas with you. After deciding to have the entire family together for a few days over Christmas I researched and found a 6 bedroom chalet that would hold all of us! Its the first Christmas we have all been together as we are all married off with growing children and even grand children now. Although with it all said and done the family had a great time - with me paying at the end and the lack of respect I received results in this review!
Our hot tub was cold for the first day and a half - even tho we told the office within 2 hours of check-in!
We had a fire Christmas Day in the stove that was clearly a result of very poor cleaning and about 1 inch of grease build-up under the stove top! This fire was not small - it was to the ceiling - resulting in all 14 of us - including babies being evacuated Christmas day! We put it out ourselves and thank goodness we had not left the chalet or it would have burned to the ground. The fast work of 3 of the brothers and the supplied fire extinguishers - saved a complete disaster - with most of our dinner being lost! The maintenance man was very quick to the scene after calling the owner and did work diligently to help us clean the completely contaminated chalet. We lost at least 5 hours Christmas day to cleaning along with our passes we had purchased for the kids because we all had to pitch in to clean not to mention our dinner. Upon checkout was the icing on the cake - when they were questioning if they were going to return my cash security deposit ($1500)or not due to the damage!!!!!! I did receive it back finally. However I did not receive any apology nor discount for our stay! I was sent a survey from Tyrolean a month or two later which I also filled out - stating the exact information above and again nothing! It appears they are very very eager to take your money ($2600 for 3 days) but lack seriously when it comes to customer service. The fact that I have not heard at all from them is why I am so very disappointed!

  • Stayed: December 2012, travelled with family
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1  Thank svytrvlr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
denischalets, Owner at Tyrolean Village Resort at Blue Mountain, responded to this reviewResponded 10 October 2013

We would like to thank the customer for taking the time to write their review but we would also like the opportunity to address their issues.

1) The customer complained that the hot tub was cold for a day and a half. Tyrolean Village has the policy of completely changing the hot tub water after every customer; it typically takes around 6 hours to reheat the water after it has been changed. In this case the water was changed at 11 am on the morning of the customers check in after the previous customers checked out. The temperature on the hot tub is pre set at 104 degrees, what happened in this case was the customer thought that they knew how to heat the tub faster and they tried themselves to press all the buttons and increase the pre set temperature. If you do not know what you are doing this sets the hot tub control to ECONO mode and the hot tub never heats up. There is a large sign above the hot tub informing the customer not to adjust the pre set temperature. In this case on the second day of their stay the maintenance staff had to re set the hot tub controls after they had been inadvertently set on ECONO mode. After this was done the hot tub worked perfectly at the pre set 104 degrees.
2) The customer had a cooking fire in their stove when they were cooking. Tyrolean Village staff was on site within minutes of being informed by the customer and did everything possible to assist the customer. Upon check out the customer informed the Manager that they enjoyed the cottage but that that they were extremely concerned that their $1,500 security deposit would be charged for the cooking fire and related damage. There was never any discussion at check out about a refund, the only discussion was that they explained that they had a cooking fire, the Manager absolutely did not give the customer a difficult time about their security deposit, the manager simply wanted to understand all the facts surrounding the cooking fire. After the discussion the customer was assured that there would be no charges to their security deposit and this was put in writing to the customer in order to make sure that they felt comfortable with their security deposit not being charged at a later date. One or two months later when the customer was sent a survey it appears as if they now expected a discount, a discount was not given to the customer because it was never determined whether the cooking fire was a result of their cooking or from a problem with grease on the stove. The customers claimed it was from some residual grease on the stove yet in over 25 years of operating the resort this is the first time that such an incident has ever happened to our knowledge. Based on this the resort covered the full cost to repair the stove and cleanup and in order to make sure the customer was satisfied promptly returned the customers security deposit at chec out.
3) The customer was charged $2,600 for 3 days in a chalet that sleeps 18 people. That works out to less than $50 per person per night for a chalet with a 6 person hot tub, fireplace, sauna, full kitchen, dinning room, living room, recreation room with ping pong table, 3,000 square feet of living space, located within a 1 minute drive to the ski hill during the peak Xmas season.

Tyrolean Village offers incredible value to their customers and when faced with an issue responded immediately to the customers issue and assisted the customer to clean up. Upon check out the customer was simply asked the circumstances regarding the cooking fire, the customer’s security deposit was never charged for any damages. It was then a few months later that they requested a refund. This appeared quite strange since when they were assured that their security deposit was not going to be charged upon check out they said they were satisfied and they complimented us on the fire safety of the chalet, we discussed the high level of the chalets safety which included a fire extinguisher on every floor, interconnected smoke detectors, illuminated exit signs, emergency lighting and a separate basement fire exit. Furthermore it was never determined whose fault the cooking fire was.

Denis Martinek, Manager, Owner.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2013

We had a great stay at the 5 bedroom chalet(#147) on Grey Road 21. The house was very clean an spacious, the property is massive and close to everything we needed. It was quiet(other than us) and we had everything we needed for a great getaway weekend. We would all definitely go back in the future.

  • Stayed: September 2013, travelled with friends
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1  Thank loxcane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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