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The Grand Georgian - Blue Mountain Resort
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Reviews (350)
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Reviewed 20 February 2012

The rooms here are very comfortable, pretty basic and clean. We stayed in a one bedroom suite with our 2 young kids enjoying a long weekend skiing at Blue Mountain. The location can't be beat - you are steps away from the ski lifts and right in the middle of the Village, where all the restaurants and shops are. The skiing is not the best, but pretty good for what Ontario has to offer. The one bedroom suite has a kitchen, so we could get up early and prepare a full and healthy breakfast right in the room. There is a tv, fireplace and a comfortable couch (not so comfortable as a pull out bed, but the kids managed OK).
The only downside was the late night noise. People leaving the bars late at night would walk around the village and occasionally stand right outside our room (2 floors down) and scream and laugh and talk for hours which was really irritating since we wanted to get early starts to our ski days. Ask for a room that is on the quieter side of the hotel.

Room Tip: Ask for a room that is not on one of the main streets of the Village so that you avoid the late night noise from partiers.
  • Stayed: February 2012, travelled with family
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1  Thank jellypop12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlueMountainResort, VP Hospitality at The Grand Georgian - Blue Mountain Resort, responded to this reviewResponded 15 March 2012

Dear Geejay123,

Thank you for taking a moment to express your candid view of a recent experience staying at Blue Mountain Resort; we appreciate your feedback and are certain Trip Advisor readers are glad to view your first hand comments. We are delighted to hear you enjoyed our lodging facilities and agree that a pullout couch is better suited for young children.

You raise a very good point in respect to the late night noise, and we regret if this impacted your experience. Blue Mountain offers a diverse and active village atmosphere, however we do recognize that at times the noise generated by some patrons may cause a disturbance. If you are sensitive to noise, then requesting a room away from the Village is a good suggestion.

Yours truly,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2012

Everything with the room was fine but the problem was with the check in area and the noise. The check in area, on Friday evening was packed full of high school students; to check into some of the other hotels, people had to come to the reception of this hotel. There were no luggage carts and the check in area was chaos.

Because there were so many students, there was loud and constant noise. Students having parties, running through the halls. Definitely not a place for families with young children.

  • Stayed: January 2012, travelled with friends
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1  Thank Goingplaces11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2012

The staff at this hotel are exceptional. Esthetically, the hotel is 3.5 stars, but people like Kate at the front desk make this a 5 star experience.
The village is fun, the skiing, so-so.
But the rooms are comfortable and everyone at the Hotel is wonderful.
Kate went out of her way to help.
The housekeeper somehow kept up on the suite despite our mess.
the only criticism I have is with the fitness center, its just tiny.
Everything else was phenomenal.

Room Tip: Facing the slopes is nice at night. Convenient to the elevator.
  • Stayed: January 2012, travelled on business
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1  Thank DHoush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2012

We stayed at the Grand Georgian Village over the Christmas break. What a fantastic 3 night short vacation. The staff was amazing the rooms were incredibly comfy and clean.
The kids loved the skiing and boarding. I put my 7yr old in their kids camp for snow boarding lessons and he had an absolute blast!!!

My only beef is that once you are in the Village where there are many shops and restaurants you cannot charge anything to your room. That was an inconveience.

But just so you know how great it was...we are going agian during the March break for a weekend!

Room Tip: stay in rooms right in the village so either Grand Georgian, Mosaic or wintergreen. That way you are a skip and a jump away from all the action, restaurants and activities
  • Stayed: December 2011, travelled with family
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1  Thank schoolchef68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2012

My husband, 9 month old daughter and I stayed at the Grand Georgian on the evenings of Dec 29th and Dec 30th, 2011.

We had a number of issues with our stay. Firstly, after the long drive our baby was upset and we wanted to get to our room quickly. With a baby, as you can imagine, you have a lot more baggage than usual. There were no luggage carts on the main level so the person at check-in told us to drive into the underground and there would some there. There were not any there either and my baby was getting increasingly upset. We went back to the main level and asked a different front desk person for help. She told us “they are obviously in use, ride the elevator to the various floors and maybe you will find one there”. I was appalled. We paid $350 per night to stay at the Grand Georgian which is more than we paid per night at the Fairmont in Hawaii which had outstanding service. The last thing I wanted to hear was to ride the elevator and find one ourselves. In the end, my husband ended up carrying everything up one-by-one.

Next to our room was a group of people that were hosting a party in their room. They had blaring music from 6:00pm to 11:30pm that was so loud through the walls that my baby was crying and none of us could sleep. We called “at your service” 3 times to complain about the noise. Each time they said that they would do something but nothing changed. Finally, at 11:30pm it stopped. Just when we had all fallen asleep, there was loud banging at the door. My husband ran down to see and there was no one there but there were people laughing heading to the elevator. It must have been the neighbours or someone else playing a joke by banging at our door. My baby daughter was hysterical by this point.

We also called around 10pm to find out how to close the curtains on the upper windows in our room. The girl that answered said that she had been there 6 months and that no one had ever asked her that before and she had no idea. She asked others that had also no idea. Finally, she offered to send someone to our room to search and figure it out. Since it was so late, we were in our pajamas and our baby was upset from the noise, we declined and my husband searched every switch himself and found it. We were surprised at the staff’s lack of knowledge regarding the rooms.

Due to all of the noise, our baby slept all morning the next day and we weren’t able to leave our room until almost 1:00pm. We went down to the lobby and asked to speak to a manager. He listened to our story and checked to see if the people in 423 were checked out. They were, so he assured us that the noise should end for our second night. He also said that due to all of our issues, he would adjust our account to make up for everything.

On the morning of Dec 31 we went to check-out. When we heard the amount outstanding, we were shocked as it was clear that no adjustment had been made as promised. We told Ben at the front desk the whole story and that the manager was supposed to make an adjustment. He said nothing had been done and there were no notes so went to ask another manager on duty. They didn’t know either but he believed our story so he personally made a 50% reduction on our first night’s stay. Ben’s help that morning was the only good service we had received the entire trip.

Our plan was to get away for a few days and relax. Unfortunately, this was not our experience. We would never return and we would not recommend Blue Mountain facilities to people that have very young families. For $350 per night, there should be at least bell boys to help families with their luggage. If we paid $100 per night, our expectations would be lower but the rates and lack of service are not aligned.

  • Stayed: December 2011, travelled with family
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9  Thank LVKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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