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Reviews (2,013)
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Reviewed 8 July 2013

I stayed here for a corporate celebration and the hotel staff couldn't do enough for us. I think its the best customer service I have received in the UK! The receptionist was happy for me to email my boarding passes to them for printing. Hotel room was spotless and the bed was large and comfy. Spa was fab and the treatment offers were great. Bar was open until very late and staff were happy to wait for us to leave. We waited a while for our meal to arrive on the Friday night but I think that was because of the range of dishes we'd ordered. The event we were at Saturday night ran smoothly and everyone had a great time! Thanks to all the staff involved.

Room Tip: Ask for a refurb room or superior room
  • Stayed: June 2013, travelled as a couple
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Thank lauracarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded 24 July 2013

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
Its a pleasure to read your feedback, we all appreciate the 5 out of 5 score. The team work hard to ensure that every guest have an enjoyable and memorable stay, they always enjoy receiving feedback such as yours.
The hotel has a variety of facilities for all to enjoy, our location in the heart of Central Scotland makes the hotel a great base for exploring Scotland's Castles, Gardens and other attractions. We are very lucky with our location with unspoilt views over to the Campsie and Ochil Hills.
Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2013 via mobile

We stayed in the hotel for 2 nights to celebrate our wedding anniversary. We had a family room, room 304, as we took our 9 month old daughter. The room was not 4 star that's for sure, the bedside lamps were broken, although repaired quickly after a call to reception why had they not been checked before occupation? The curtains had part of the hems down, bathroom had grouting missing in parts and the bedroom furniture was very poor, so dated and old. A major disappointment as rooms in other Q hotels we have stayed in have been superb. We went swimming on 2 occasions, changing rooms were quality but pool area again so needs updating in many areas. Now for the good points. The staff are superb and friendly, nothing is too much trouble. The breakfast is superb and high quality (although we were given a broken high chair one morning when dining). We walked around the golf course, very enjoyable and some great views. Plenty of free parking even with a wedding function. Overall a nice hotel, but work needs to be done to bring it up to the quality of other Q hotels we have visited.

  • Stayed: July 2013
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Thank sheffieldsaddler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded 24 July 2013

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
Its a pleasure to read your comments, I am sorry that the standard of decor in your bedroom was not to standard. I have asked housekeeping and maintenance to action the feedback with regards to the bedroom you stayed in. We endevour to ensure all maintenance issues are resolved prior to our guests arrival. We are constantly review the hotel both internally and externally for upgrade and maintenance, an action plan is in place along with a rolling maintenance plan to ensure the hotels standards are maintained.
Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

I have stayed at the Westerwod on several ocassions and it it has always been excellent. Every memeber of staff is helpful and friendly, the rooms are spacious and spotlessly clean, the gym is well equip, the pool a good size and the food excellent - even the wine isnt too expensive. I would always use the Westerwood when working in the Glasgow area.

  • Stayed: July 2013, travelled on business
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Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded 24 July 2013

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
We value your regular custom at the hotel and it is a please to read your review, the team endeavour to meet and exceed all guest expectations throughout their stay. The hotel has a variety of facilities for all to enjoy, our location in the heart of Central Scotland makes the hotel a great base for exploring Scotland's Castles, Gardens and other attractions.
Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

I was at a day conference at this hotel, and the facilities and organisation were second to none. However, some of my colleagues who did not have the benefit of arriving by car commented about how hard the hotel is to reach from the local train station. For this reason, if booking an event here, you need to think carefully about your audience and how they might be getting there. Otherwise, for me, it was great - lunch was delicious, there was a nice outside area to sit afterwards, and the service was fine.

  • Stayed: June 2013, travelled on business
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Thank Elainegibby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded 24 July 2013

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
I am pleased to read your positive comments regarding the hotel and the team.
The hotel is ideally located between Glasgow, Edinburgh & Stirling with great rail and road links. Local taxi's operate in the area at a reasonable fare to the hotel from both local train stations, Cumbernauld or Croy. There are also an excellent bus routes that service Cumbernauld.
The Westerwood has been awarded the Venue Verdict’s Gold Standard award for Conference & Events. The Gold Standard is only awarded to a small percentage of venues participating, who are the top performers in consistent conference delivery as judged by conference hosts. Just 19 properties have achieved this award at this time and The Westerwood is one of only two venues in Scotland to achieve this and be recognised in this way.
We look forward to welcoming you back for business or leisure in the near future.
Kind Regards
Richard Mayne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2013

Booked in here to save taxi fares back and foreword to my home as I was going to a late birthday party. Arrived at 4 in the afternoon and used the sauna ,steam rooms and swimming pool,very relaxing indeed. The room was very nice and clean and ideal for an overnight stay,breakfast was perfect for the hangover in the morning and served until 11.Staff were fine all round, would do it all again .

  • Stayed: June 2013, travelled as a couple
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Thank StuartGlasgowUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded 24 July 2013

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
Its a pleasure to read your feedback, the team work hard to ensure that every guest have an enjoyable and memorable stay, they always enjoy receiving feedback such as yours.
The hotel has a variety of facilities for all to enjoy, our location in the heart of Central Scotland makes the hotel a great base for exploring Scotland's Castles, Gardens and other attractions. We are very lucky with our location with unspoilt views over to the Campsie and Ochil Hills.
Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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