Its taken me a little while to get around to writing this review, but non the less feel other customers need to be aware of how bad my dining experience here was.
I visited on saturday 4th february for my 25th birthday meal after seeing a "great" 3 courses offer online.
We arrived shortly after 8pm on the night and was seated fairy quickly - the restaurant was busy but had plenty of staff on the cope with demand.
We didn't receive a drinks order until approximately 8.40 - 8.45 - not off to a great start. Once ordered the drinks did arrive promptly.
we were then left waiting again for the server to take our food order, when she eventually came back to our table my guests felt she was rude and didn't conduct herself in a friendly way. again once ordered our courses came out promptly and we did not have any complaints in regards to the food.
once the starters and mains were finished it took so long for our server to come and clear our table that one of my guests starting scraping all the plates and stacking them up at the end of the table in hope that they would be seen and cleared quicker.
during our meal with pizza express we were not offered another drink OR was we asked how our food was.
whilst ordering desserts we asked our server Carly what we were entitled to have within our deal - without speaking she left to get a menu and gave us those.
we were only entitled to 3 desserts so was shocked at the lack of product knowledge and willingness to connect with us from the server. we also had a query regarding having one of the desserts warmed up and found her response to be rude and blunt.
so now we have come to the end of the meal, it should all be plain sailing from there right?
of course not. after asking for the bill, we waited a good 20-30 minutes to actually pay for the meal whilst numerous staff kept walking past our table resetting empty tables not to mention 3 members were stood talking with each other.
by this time there was only our table and one other in the restaurant - we were being ignored so much so that we even considered leaving without paying.
in order to pay we had to ask a server for the card machine whilst she was walking past our table. her reaction to which was as though we were putting her out of her way.
We left the restaurant at 2230pm.
with other plans being cancelled due to how long our service took we were utterly disgusted with the experience and had unfortunately ruined the evening for all of us.
will think twice before going back to pizza express......