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“Not really in Salford”

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Novotel Manchester West
Ranked #2 of 2 Hotels in Worsley
GreenLeadersBronze level
Wolverhampton
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Not really in Salford”
Reviewed 21 December 2011

I also booked on hotwire only to discover the hotel was not as described in the Salford area. hotel itself is not disappointing but hotwire will lose custom for falsifying advertising - it means for the hotel also that the customer is annoyed before they arrive. Unfortunate.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, 25 January 2012
Dear E S,
Thank you for your feedback however I was disappointed to read you felt misinformed about the Hotel Location through your booking agent. I am pleased to see you enjoyed your stay with us though.
Kind Regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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717 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed 20 December 2011

reasonably good sleep, only minus point was the breakfast room service - it was mediocre (had asked for dark jams but got only single mini-jar) and the croissants were just 2 mini ones which is not very much. The hot milk for the tea was not hot and the tea requested (Earl Grey) was simply English Breakfast

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, 25 January 2012
Dear Reviewer,
Thank you for your feedback. I have brought this to the attention of the Food and Beverage Manager who will address your views with his team.
We hope to welcome you again next time you are in the area.
Kind Regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 14 December 2011

We often use this hotel when travelling and as always it did not disappoint us. The staff are particularly helpful.

But now I am irritated as I cannot move forward as I do not have 200 characters!

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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, 25 January 2012
Dear Reviewer,
I am pleased to see you had another enjoyable stay.
We look forward to welcoming you again next time you are in the area.
Kind Regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 December 2011

The location is great - right off the motorway, yet you dant hear the traffic. And the staff were all really nice. But the rooms look like they were designed by the prison governor from The Shawshank Redemption. The double bed was shoved up against the wall in the way beloved of students with tiny rooms, so as to make room for a sofa that was from the 'East Berlin circa 1960' ethos. Not just the dull grey colour, but it was hard as nails, and devoid of any semblance of the comfort that a sofa was supposed to provide. Clearly the cheapest tender won won. I nearly winded my self when I slumped onto it. No gentle give. Hard as a board. Ditto the bed, which was so damned hard I hardly slept and was exhausted by the morning.
If you think Im exaggerating about the prison image, the four immense white walls had just one measly picture, which was off centre in a very 'i dont give a monkeys where this goes' type way.
To cap it all off the toilet was in a room of its own so small you had to shuffle around it to shut the door, and (one of my pet hates) you had to hold the seat up with your knee whilst having a pee. What sort of a moron designs a place like that? If God is in the details this place is the seventh level of hell.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boutiqueseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, 25 January 2012
Dear Boutiqueseeker,
I was disappointed to see you did not like the design or layout of our Bedrooms. I hope we will still have the opportunity to welcome you back next time you are in the area.
Kind Regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 December 2011

very nice hotel:) very clean staff very nice. I recommend to all

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andzelika079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, 18 January 2012
Dear Andzelika,
Thank you for sharing your positive feedback.
We hope to welcome you back again soon.
Kind Regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Manchester West

Property: Novotel Manchester West
Address: Worsley Brow, Worsley, Salford M28 2YA, England
Region: United Kingdom > England > Greater Manchester > Salford > Worsley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Worsley
Price Range (Based on Average Rates): €
Hotel Class:3 star — Novotel Manchester West 3*
Number of rooms: 119
Official Description (provided by the hotel):
The Novotel Manchester West is an AA rated hotel in the historic village of Worsley, ideally located for a business trip with easy access to all major road networks, 12 miles from Manchester Airport and just a short drive from Manchester, Old Trafford stadium, the Trafford Centre and Salford Quays. The hotel features ten meeting rooms, Elements restaurant, room service, a terrace and gardens with a childrens play area. Free WiFi access available plus free parking on site. ... more   less 
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Also Known As:
Novotel Manchester West Hotel Worsley
Accor Manchester West
Manchester Novotel
Novotel Manchester West Worsley, Greater Manchester

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