I have been travelling many times for many months and have never written a bad review of a hostel.
However, my experience here was let down by possibly the rudest staff I have experienced, especially at reception.
Their attitude is extremely unhelpful and poor. We got there early and the woman at the desk just said 'check in isn't till 1', no mention of if we could give our bags, no checking if the room was available first or making suggestions on where we could wait. This continued throughout our stay. I have to point out that one receptionist called Sophie was very nice and helpful but the rest were rude. Any questions we asked were met with rude responses or looks passed between them. Having spoken to other guests I have learnt that I am definitely not the only one with this opinion, and other reviews seem to show that as well, with a common trend being rude staff at this hostel
Despite the pool being nice and the vibe of the hostel being fun, for us it ruined our stay to be treated like that, and if other friends pass through mui ne we will be telling them not to stay at this hostel.
The positives of the hostel are that there is a nice pool and fun vibe like I said, and it's next to the beach with a good location. The rooms are basic but we...I have been travelling many times for many months and have never written a bad review of a hostel.
However, my experience here was let down by possibly the rudest staff I have experienced, especially at reception.
Their attitude is extremely unhelpful and poor. We got there early and the woman at the desk just said 'check in isn't till 1', no mention of if we could give our bags, no checking if the room was available first or making suggestions on where we could wait. This continued throughout our stay. I have to point out that one receptionist called Sophie was very nice and helpful but the rest were rude. Any questions we asked were met with rude responses or looks passed between them. Having spoken to other guests I have learnt that I am definitely not the only one with this opinion, and other reviews seem to show that as well, with a common trend being rude staff at this hostel
Despite the pool being nice and the vibe of the hostel being fun, for us it ruined our stay to be treated like that, and if other friends pass through mui ne we will be telling them not to stay at this hostel.
The positives of the hostel are that there is a nice pool and fun vibe like I said, and it's next to the beach with a good location. The rooms are basic but we had no issue with that at all, it was fine for the price and the bed is made every day, and toilet roll refreshed etc
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