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Chris Michelin star eater
Luxembourg City, Luxembourg

never again, way more cons than pros, onyl good if you have many kids

2.0 of 5 bubblesReviewed 1 Feb 2024
TLDR version based on July 2023

+beautiful location and area
+ beautiful spa area and big enough gym, nice outdoor area.
+ for kids lots of events and things to do
+ breakfast choice (pancakes every 2 days)
+ nice large pool

- Least friendly staff in Slovakia?
- Sauna only open select hours: 16:00 until 20:00
-nothing to do in case of bad weather ( since sauce doesn't open until 1600!)
- all inclusive dinner is small and expensive for the quality ( compared to other places in the area)
- expensive alcohol on site, and cocktails had almost no alcohol in them.

Long version

we arrived during a terrible week in summer, only rain and 13-18 degrees all week.
upon arrival when speaking English to the staff, you instantly get a "we dont like tourists that don't speak our language" vibe. the receptionist was very unfriendly.

the room was ok, nice view over the mountains from the balcony. we didn't use this much since neighbors smoked so much ours smelled like cigarettes all the time.

the breakfast was nice, they only do pancakes every other day, but overall pretty good choice. dinner was less, nothing bad, but for that price you can get better food and much larger portions. They do have a cheese bar so you can fill up on cheese if you are hungry.
if you have kids, this is a good option, for adults do NOT take full inclusive, use your car to go to nicer places.

the Spa area is lovely, but it only opens at 16:00 and closes at 20:00 ( when we were there in summer, since you can only eat between 6 and 9, that doesn't leave much time left ( especially if you aren't in the restaurant early, the waiting time takes ages)

on our third day, it was 12 degrees and rainstorm ( all mountain access was closed) , we couldn't go out, and we couldn't use sauna because it didn't open, it really felt like a wasted vacation. We booked this hotel because in case of storm we could use sauna, but if its closed.. ( opening times are mentioned on their site though, we didnt think they would actually do it)

I only advise this place for people who: speak Slovak, have many kids and don't really care about the food.
Date of stay: July 2023
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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View more hotels in Demanovska Dolina
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Reviewed 27 November 2023

The hotel is OK so far. The higher an employee is in the hierarchy, the more unwilling he is to help. They may smile at you politely and nicely, but the person is completely indifferent to the problems and requests you make.

The staff in the restaurant are extremely polite and eager to help. That's why they only earn a fraction of the management, because their unwillingness has to be rewarded accordingly.

Date of stay: December 2022
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank PeterVCostaDelSol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2023

V časti Praslička je vo wellnes aj v ubytovacej časti vstup pre hostí len od 16 rokov podľa informácii na webovej stránke. V skutočnosti je to pravý opak, je z toho detský tábor s jaslami. Miesto kľudu krik. Ostatné služby boli vysoko kvalitné, izby pekné a čisto. Avšak práve táto skutočnosť pokazila celý dojem z pobytu.

In the Praslička section, the wellness and accommodation area is only accessible to guests aged 16 and over, according to the information on the website. In reality it is the opposite, it is a children's camp .Instead of place of peace and quite , a place of screaming was there. Other services were high quality, rooms nice and clean. However, it was this fact that spoiled the whole impression of the stay.

Date of stay: October 2023
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank zmeko2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 October 2023

Slečny na revepcii s okysnutymi tvarami, spravali sa ako roboty.perfect food ,in room I missed bottle of waters, kaffemaschine. In another hotels is it on the based.wiffi is not same in all part of hotel

Date of stay: October 2023
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Marina C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2023

Very nice personnel, rooms were spacious, clean and serviced daily, tasty & fresh breakfast with many choices, nice swimming pool with wellness, rich programme for kids (thanks to amazing animators!) ... nice overall environment of Demanovska dolinea - very good choice for families, we will definitively return

Date of stay: July 2023
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank matussvk26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 May 2023

We have spent a long weekend at the hotel, and I would recommend this place if you are travelling with young kids, but it is not ideal for a romantic stay. They have great stuff for families with young children.
In many reviews I read negative stuff regarding hospitality and bad food
experience, but we did not see this. The waiters during meals were great, and as we are not picky eaters, we were happy with food and beverages.
I would like to point out only one thing though that we feel that the hotel could put more focus on and that is regarding wellness - sauna. We feel that it is weird that the name of the hotel is Wellness Hotel, but the saunas are only working from 16:00. There is a notice on the sauna entry door that says no entry for kids under 12, but parents do not follow this instruction and hotel staff does not monitor this. And honestly we did not enjoy the saunas when kids were running around and definetely killed the relaxing romantic weekend.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tiajurko
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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