We´ve been to hotel Chopok already 10years back and it´s still the same amazing experience. I see many famliar faces in terms of waiters, bartenders, overall staff is very friendly and helpful. It´s visible now that hotel is not a brand new, but still it keeps it´s genius loci and it´s a pleasure to stay there. Especially when you have small kids / baby = everything and everybody is helpfull and suits you the best services.
What could be done better?.
1. definitelly not allow to smoke on balcony - this is something I do not understand how this can be allowed in 2021. Worst experience for was to wake up in bedroom of a smoke from cigarette of somebody smoking in different room / floor. Really this is shameful and smoking can be allowed outside of hotel only.
2. wifi signal - even if claimed 2,4G, it was super weak not able even to load page, about looking at video I would rather not write... again, in this developed society and hotel at this level I would expect this won´t be a theme to talk about...
3. room service should look if certain things are working properly in each room - eg. in bathroom hair dryier was working only partially, soap doser was not working, shower jets I had to clean from calc as only half of them was clean...
Nevertheless, I am planning to come again, apart of smoking which I am giving one star less everything here is perfect and you will enjoy your trip.