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Reviewed 5 January 2021

It was very hard to find the perfect title for this review. Initially, I was thinking of something like: "Making the impossible possible", but it seemed not to be enough.

Why? Because what the people there achieved is not only changing from impossible to possible, but also creating the best environment for the customer to feel safe. And this, today, is quite something.

When all over the Europe finding a place to ski is almost a dream, they made it true. The only thing they could not manage it is to drop the snow from the sky, but in the end, this issue was also solved. Naturally.

I will start with the rooms. We got upgraded for free (thank you!) from the booked deluxe rooms to deluxe rooms with balcony. Since the restaurant was forcedly closed (of course, the pandemic), the hotel changed the rules. For each room, an extra room was offered for room service and work from home purposes. In our case, we've got four rooms... There was a room service for breakfast and dinner. This, in our case, at least, was perfect. First of all, you save a lot of time! A lot! I am aware that this is once in a life time experience, therefore we enjoyed it as much as possible. And being a family, we tried to reduced the staff effort by using only one extra room. It seemed fair not to add extra workload if there was a chance to do it. Even so, the fourth room was always available to use.

Both meals - breakfast and dinner - were more than sufficient. Tasty, a lot of options for the morning buffet, tea, coffee, soft drinks... You name it. The dinner, three main courses plus dessert. The main dish is a choice from four possible entries, one of them vegan. And every single evening was perfect.

The rooms were spacious, nothing to complain. Maybe a minor issue with the pillows, and the bed frames (wonder why the designer consider the metal instead of wood?), but manageable. Interesting dressing design, enough space for two people, considering you have a lot of equipment. A proposal, a good idea would be to build some storage space over the heater, you need such kind of thing when you are coming home from the ski slopes.

The storage room (for the skis and boots) was interesting, a heated locker for each room, amazing for drying the boots or the helmets.
One of the slopes was right in front of the hotel, which was one of the reasons we initially selected the hotel. Big parking, but even so, in the last day was full.

Extremely helpful and nice staff (I would actually like to nominate Petra from the reception, as we discussed a lot of time about different points of my interest and she always found a solution for everything). They organized the covid-19 antigen testing, they took care of the skipasses.

The inside playground and the wellness area were closed due to pandemic.

We enjoyed everything so much that we even extended our stay with one day! It was the first time doing something like that, and we're happy we did it in Hotel Grand Jasna!

I would recommend it, no doubts about that! More, I would happily get back there at any time.

PS: Unfortunately, the resort was closed on Jan. the 1st, one day after our departure, due to the escalation of new covid-19 cases in Slovakia. But to be honest, I never felt so protected as I was in Jasna. Not only in the Grand Hotel Jasna, but everywhere there.

Date of stay: December 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank Cosmin C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Simona Paculíková, Služby pre hostí/recepcia at Hotel Grand, responded to this reviewResponded 7 January 2021

Dear Cosmin,

please, let us express our honest and heartfelt gratitude toward you for sharing such a lovely review about Hotel Grand Jasná. We are delighted to see you and your family had overall great experience in our hotel. It is truly amazing that our effort and pro-client approach had been recognized by you. Even in these difficult times we do our best to provide services beyond our guests’ expectations and to make them feel welcomed and as safe as possible. We do very much hope we will have the chance to welcome you and you family again in our property.
Many greetings to Romania,
Simona Paculíková, Event Manager

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Reviewed 6 March 2020

We spent 3 nights in this great hotel. We had a room in 4th floor with the view to the mountains and the forest (and incredibly huge and ugly hotel construction ;-)). The staff were amazing! Smiling all the time and very helpful with everything.
Hotel is located few meters from the slopes and lifts, which is amazing if your are a winter lovers as we are ;-)
The room was medium size, not the most modern - but who cares ;-) bathroom was small but very unique and had everything we needed. There were also slippers and bath-robe - which was a nice bonus.
Huge breakfasts were great bonus before going to the ski depot in the basement and take your snowboards or skis and go to the slopes.
Right next to the hotel is an amazing lake - Vrbické pleso - great for night walks full of adventures ;-)
Overall it was a great stay and we will deffinitely come back in winter and even in summer.

Room tip: If you are on the 4th floor you cannot go directly to the basement where ski/snb depot is.
Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
1  Thank Kristie666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška Kotrbová, Generálny riaditeľ at Hotel Grand, responded to this reviewResponded 8 March 2020

Dear Mrs. Kristie,

thank you for your stay at our hotel as well as for your very kind feedback.
We would like to welcome you back in our hotel next time.

Best regards,

Eliška K.,
hotel manager

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Reviewed 15 December 2019 via mobile

We stayed for 3 nights in this hotel in Jasna ski centre. The hotel is located just at the Biela put ski slope. So it’s really comfortable to jump on the cableway from the parking place. 4 star hotel has all necessary services, but you have to pay for it. And it’s not a cheap stay. Slightly embarrassing is the dinner system. You must pay 20€ for a buffet even if you eat not much in evenings. There is no possibility to grab and pay e.g. a baguette. Otherwise the breakfast is fine with many Slovak delicacies like smoke cheese. Coffee is Julius Meinl - a solid Czech brand. They can sell you ski passes at the reception. But be prepared to pay more then with online purchase. I liked the ski room with drying system. On the other hand there were only few slopes in operation during December. I do recommend to stay when you are not on a budget and when all slopes are running.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank roman_sperka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška K, Manažér at Hotel Grand, responded to this reviewResponded 27 December 2019

Dear Mr. roman_Sperka,

thank you very much for your visit and feedback.
We really appreciate your opinion & tips for improve som parts. We are sorry that you were disappointed that we do not provide all inclusive stays. In your booking confirmation you can find all the services that the price of the stay includes. Other services are charged and you can find their pricelist on our website.
We are glad, that you were satisifed with the location, comfortable ski room and services.

Once again, thank you for your visit and we wish you all the best.

Kind regards,

Eliška K.,
hotel manager

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Reviewed 15 October 2019 via mobile

Very good hotel, standard room a little bit small but nice. Very nice shower with perfect water temperature, sink was blocked though so we informed the hotel personnel. Big selection of sweet, salty and healthy options for breakfast. It was nice that they had plastic plate and cup for baby. They also have a safe playground near the lobby for kids. We did not use the spa facilities since we stayed there for 1-night only.

Date of stay: October 2019
Trip type: Travelled with family
Thank marinaellina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška K, Manažér at Hotel Grand, responded to this reviewResponded 16 October 2019

Dear Mrs. MarinaEllina,

thank you very much for your visit and feedback. We are really happy, that you were satisfied with the stay and services, selectionf of breakfast with kids plastic dishes and playground.
We hope, that we wil lhave a chance to welcome you in the future for a longer stay.

Kind regards,

Eliška K., hotel manager

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Reviewed 16 August 2019

Stayed for a couple of days in August, the hotel is in a great position a short walk to the chair lift that was operating to give access to the mountain (€5 for a two day pass). We were given a refurbished room and it was extremely nice décor with a nice stone feature wall in the bathroom. The hotel was very busy including the pool area with young families and as such was a little noisy and boisterous, but all those with children looked to be enjoying themselves and the hotel had plenty of activities to keep the children entertained. If you are wanting a quite break as a couple, then maybe school summer holiday time is not the time to visit this hotel. Dinner was a buffet style affair and the food was reasonable and a good choice. Liked the location and the hotel. There is also an ATM machine at the hotel.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Glennyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška K, Manažér at Hotel Grand, responded to this reviewResponded 20 August 2019

Dear Sir or Madam,

thank you for letting us know about the experience of visiting us, we appreciate that.

We are glad that you were satisfied with our services and hotel´s facilities as well. Great location in the heart of Low Tatras is a great benefit, of course.

We hope, that we will have a chance to welcome you again.

Kind regards,

Eliška K.
hotel manager

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