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Reviewed 6 March 2020

We spent 3 nights in this great hotel. We had a room in 4th floor with the view to the mountains and the forest (and incredibly huge and ugly hotel construction ;-)). The staff were amazing! Smiling all the time and very helpful with everything.
Hotel is located few meters from the slopes and lifts, which is amazing if your are a winter lovers as we are ;-)
The room was medium size, not the most modern - but who cares ;-) bathroom was small but very unique and had everything we needed. There were also slippers and bath-robe - which was a nice bonus.
Huge breakfasts were great bonus before going to the ski depot in the basement and take your snowboards or skis and go to the slopes.
Right next to the hotel is an amazing lake - Vrbické pleso - great for night walks full of adventures ;-)
Overall it was a great stay and we will deffinitely come back in winter and even in summer.

Room tip: If you are on the 4th floor you cannot go directly to the basement where ski/snb depot is.
Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
1  Thank Kristie666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška Kotrbová, Generálny riaditeľ at Hotel Grand, responded to this reviewResponded 8 March 2020

Dear Mrs. Kristie,

thank you for your stay at our hotel as well as for your very kind feedback.
We would like to welcome you back in our hotel next time.

Best regards,

Eliška K.,
hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2019 via mobile

We stayed for 3 nights in this hotel in Jasna ski centre. The hotel is located just at the Biela put ski slope. So it’s really comfortable to jump on the cableway from the parking place. 4 star hotel has all necessary services, but you have to pay for it. And it’s not a cheap stay. Slightly embarrassing is the dinner system. You must pay 20€ for a buffet even if you eat not much in evenings. There is no possibility to grab and pay e.g. a baguette. Otherwise the breakfast is fine with many Slovak delicacies like smoke cheese. Coffee is Julius Meinl - a solid Czech brand. They can sell you ski passes at the reception. But be prepared to pay more then with online purchase. I liked the ski room with drying system. On the other hand there were only few slopes in operation during December. I do recommend to stay when you are not on a budget and when all slopes are running.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank roman_sperka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška K, Manažér at Hotel Grand, responded to this reviewResponded 27 December 2019

Dear Mr. roman_Sperka,

thank you very much for your visit and feedback.
We really appreciate your opinion & tips for improve som parts. We are sorry that you were disappointed that we do not provide all inclusive stays. In your booking confirmation you can find all the services that the price of the stay includes. Other services are charged and you can find their pricelist on our website.
We are glad, that you were satisifed with the location, comfortable ski room and services.

Once again, thank you for your visit and we wish you all the best.

Kind regards,

Eliška K.,
hotel manager

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Reviewed 15 October 2019 via mobile

Very good hotel, standard room a little bit small but nice. Very nice shower with perfect water temperature, sink was blocked though so we informed the hotel personnel. Big selection of sweet, salty and healthy options for breakfast. It was nice that they had plastic plate and cup for baby. They also have a safe playground near the lobby for kids. We did not use the spa facilities since we stayed there for 1-night only.

Date of stay: October 2019
Trip type: Travelled with family
Thank marinaellina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška K, Manažér at Hotel Grand, responded to this reviewResponded 16 October 2019

Dear Mrs. MarinaEllina,

thank you very much for your visit and feedback. We are really happy, that you were satisfied with the stay and services, selectionf of breakfast with kids plastic dishes and playground.
We hope, that we wil lhave a chance to welcome you in the future for a longer stay.

Kind regards,

Eliška K., hotel manager

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Reviewed 16 August 2019

Stayed for a couple of days in August, the hotel is in a great position a short walk to the chair lift that was operating to give access to the mountain (€5 for a two day pass). We were given a refurbished room and it was extremely nice décor with a nice stone feature wall in the bathroom. The hotel was very busy including the pool area with young families and as such was a little noisy and boisterous, but all those with children looked to be enjoying themselves and the hotel had plenty of activities to keep the children entertained. If you are wanting a quite break as a couple, then maybe school summer holiday time is not the time to visit this hotel. Dinner was a buffet style affair and the food was reasonable and a good choice. Liked the location and the hotel. There is also an ATM machine at the hotel.

Date of stay: August 2019
    • Value
    • Sleep Quality
    • Service
2  Thank Glennyd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška K, Manažér at Hotel Grand, responded to this reviewResponded 20 August 2019

Dear Sir or Madam,

thank you for letting us know about the experience of visiting us, we appreciate that.

We are glad that you were satisfied with our services and hotel´s facilities as well. Great location in the heart of Low Tatras is a great benefit, of course.

We hope, that we will have a chance to welcome you again.

Kind regards,

Eliška K.
hotel manager

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Reviewed 1 August 2019

The rooms are of decent size and quite clean; the size of the large bathroom with the generous size of the mirrors and storage place there. As a minus the rooms do not have air conditioning (we were summer and it was very hot) and it has no corner for coffee / tea.
There is Spa but the size of the pool and also the rest area near it is too small.
In the hotel there is a mini club for children and although not many toys manage to involve types in a variety of activities.
Evening entertainment program in loby (without music) in Slovak language only (no consideration for tourists from other countries)
  Breakfast / dinner is quite ok. although the food could be a little more diversified (as for the side dishes for dinner, not just potatoes, rice). Attention towards the end of the program "disappears" part of the assortments. We stayed for 4 days and gathered around 20:30 at no time (although dinner is served until 9.30 pm)

Room tip: Only the rooms on the 3rd floor have a balcony
Date of stay: July 2019
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank sricu1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eliška K, Manažér at Hotel Grand, responded to this reviewResponded 2 August 2019

Dear sricu1,

thank you very much for your visit and feedback. We really appreciate all the comments, which helps us to improve our services and details.
We hope, you spent here a nice relax time and that we will have a chance to welcome you again.

Kind regards,


Eliška K., hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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