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Reviewed 24 September 2022 via mobile

This is a difficult hotel to review. I give it 4 (really closer to 4.5) and not 5 stars for a few reasons. They are really close to five though.

Rooms are good. I had an oceanfront suite (which is still about a hundred yards from shoreline) that I booked on points. Amazing bathroom. Housekeeping of the highest caliber I have ever seen. It does not feel the most luxurious, but I cannot complain. This is Puerto Rico, not St Tropez. And they take advantage of that fact by having outstanding rain forest grounds. Iguanas roaming and coqui tree frogs making their sweet song at night. If you like nature, this is a great place.

Their number one problem is the food. The breakfast buffet, which some other reviewers vaunted, is rather average at best. The scrambled eggs are lukewarm and the selection of fruit underwhelming. The pastries are ok, but there are no bagels…yet they still have lox. Odd. To be fair, I did not try their a la carte items. An omelette station at the buffet would be a smart add. Also, I can’t stand that Marriott only offers a complimentary continental breakfast to platinum elite members. Do you really need the $9 up charge just because I want eggs? Silly.

Paros is completely overpriced. $62 very basic filet mignon and that looked to be the best value to me. They had a sea bass on the menu for $92! The sides are $16….EACH! This is not Le Cirque. They need to bring prices more into reality. The one stand out value is the tuna sashimi app. When in doubt in Puerto Rico, order tuna. It is almost always very fresh. Their presentation of it here is also noteworthy. A nice aioli sauce and dehydrated olives. Amazing.

The sushi and bar menu downtstairs are a bit more correctly priced. The spicy chicken nuggets are quite good for $20. The sushi (only available weekends) needs work. The rolls do not use real snow crab, so avoid California rolls. The spicy tuna roll was adequate, but I think they could improve the rice quality. Did not seem like sushi rice.

Let me add a word about my criticism of the food. I live in PR and I understand that it is difficult (and costly!) at times to get high end ingredients here. They have to work around this if they are going to meet the standards and value that the modern cosmopolitan traveler expects.

Their bartenders are great. Rum old fashioned. Pina colada. Martinis. They nail them all.

Gym is more than adequate. I did not get an spa treatments, so no review there.

I meant to check out the boathouse and go fishing, but I just never got around to it. Seems like a cool value add.

The pool and beach areas are great. It may take you a minute to get noticed, but once they see you, they are very attentive.

Bottom line, this place has great staff and people. That’s huge. It has a lot going for it and I think with just a bit of tweaking with the food program, they could earn that extra half star.

Date of stay: September 2022
Trip type: Travelled solo
2  Thank SeeHDub
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Services, Other at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded 27 September 2022

Greeting from The Best Address.

Thank you for choosing The St. Regis Bahia Beach and thank you for taking the time to share your review. By our guest's voices, we continue our journey to excellence. As you say we have an amazing pristine property for nature lovers and many things to discover.

We value your F&B experience and we have shared it with our F&B management team. Once again we thank you for choosing us and hope to welcome you in a near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2022 via mobile

We could not have enjoyed our time here more. We came in a few days after Hurricane Fiona and were unsure what to expect. The resort ran like clockwork. I would highly recommend coming in September, despite the hurricane risk. We had the pool and beach practically to ourselves.

Having never been to another St.Regis property, I can’t compare, but we really loved the combination of comfort and luxury with natural surroundings. The gardens and pool area are just beautiful. The beach is very private. This is the northern Atlantic side of the island so the water is rougher and not as clear (plus, hurricane) but we still enjoyed it very much.

We had a king suite with butler service and I just can’t say enough about both. The room was beautiful, calming, and comfortable. The butler was just a text away for anything we needed, and housekeeping and turndown services were perfect. Everyone we interacted with provided amazing service and were so lovely and friendly.

We had room service on our first night, dinner at Paros on our second night and went to the Beach Club on our third night. We had breakfast every morning at Seagrapes and different pizzas brought to us on the beach for lunches. All of the food was well prepared and beautifully served. I didn’t find the prices to be any higher than at other resorts we’ve stayed at over the years.

Highly highly recommend the St. Regis and we would definitely come back.

Room tip: We heard from some of the staff we talked to that it is very busy from December through Spring. Take a chance on the weather in September.
Date of stay: September 2022
Trip type: Travelled as a couple
Thank Kathleen42
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 September 2022 via mobile

There service is outstanding, since making the reservation they are very humble and kind. We only spent one night but it was enough to enjoy the fully beauty of this wonderful paradise and I'm really grateful for the gesture they gave me for becoming a father that really ment alot to me. You want to relax, enjoy a beautiful scenery, try new foods and excellent flavor and etc the The St. Regis is really the perfect place to enjoy alone, with friends or family. Will visit them again. Thank you for all the service and attention provided.

Room tip: If you are coming for the south the be ready wait alot of time because of the traffic. The parking at St. Regis was really big and convenient.
Date of stay: September 2022
Trip type: Travelled with family
Thank Bryan4796
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Services, Other at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded 27 September 2022

Greetings Bryan,

Thank you for taking the time to share your review on TripAdvisor. We are happy to hear you had a wonderful
St. Regis experience while your short stay with us and wish you may visit us soon with more time to enjoy the many wonders of Puerto Rico's Best Address.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2022

We are wrapping up our brief but memorable stay for our anniversary and wanted to provide the review I promised. We had a great time and we really enjoyed our time here.

We reserved a St. Regis Oceanfront Suite and planned to stay for three nights as my wife needs to return to our place in Tokyo (glad I’m not going summer is horrific there)…

Pre-Arrival

We were contacted about 5 days in advance by our butler and arranged for their hotel meet and greet roundtrip airport package – about $315 for round trip transfers. Yes it’s more than Uber / taxis but we were glad we did it as there were literally no Taxis / Ubers when we arrived at noon – which was quite odd – and the lines were long waiting…. As others point out -- getting an Uber way out at Bahia beach to go to SJU seems nearly impossible – and if the hotel arranges a taxi for you it is cash only…

Resort Arrival

We arrived at the resort after about a 30 minute drive in an enormous Lincoln Navigator – great driver and plenty of water. Upon arrival we were welcomed by name and seated for check-in with a great drink – unfortunately our room was not ready so we headed off to Seagrapes for lunch – and since our room was not ready by 2pm it was off to the tennis center to work up a sweat. We were allowed to change in the Spa and then driven directly to the tennis center.

Note that the $99 per day includes wifi and use of the resort amenities, the spa, fitness centers and resort equipment like kayaks. This resort is LGBTQ friendly and it is important to know that the resort has limited facilities for the disabled. There are no elevators that I am aware of and the majority of the buildings require quite a walk – and there are only stairs to the second levels AFAIK. There are plenty of main floor units however that can accommodate the disabled – I would definitely recommend you call the property if you have special needs so that there are no disappointments when you arrive.

After a few hours in the sun – and plenty of sweat – we headed back to the hotel. Although the property has a 4pm check-in – and it was well after 4pm -- our suite was not ready -- which made for some sticky sitting on the veranda waiting for it to be cleaned. We did enjoy two glasses of Champagne for an astounding price lol – After tax and tip and service charges it was $50 per glass! Finally after 5pm we were given or room keys and walked to our suite two buildings away…

The Rooms

The pictures you see on the website are quite accurate (ours are below). Our suite was about 1,200 square feet and very clean -- as one would expect. AC works well and room finishes were solid. The bathrooms are getting a bit tired as one would expect from all of the moisture – but definitely still up to STR standards.

Our advice if you book an ocean front room / suite like we did is to make sure you are on the second floor. “Oceanfront” is actually not what this property offers – at least not like most of us are used to – as you are about 100 yards from the ocean itself (we included a picture of the view from our first floor suite). Now – this wasn’t an issue at all to us but it is important to know that these rooms are barely ocean view – we loved the view but just wanted everyone know to manage expectations….

In room amenities are Remede – and there was always a fresh stock of free bottled water in the room. Linens / Robes are Frette (we love the Frette slippers) – while the towels are high quality (and plentiful) sourced from India - and room décor is understated and elegant – definitely island luxury with lots of sand and teal colors...

FYI -- Unfortunately – the Covid QR code craze has taken hold here (as it has most places I guess) – there are no menus, no in room maps of the resort – no nothing – you scan a code for everything – it’s ANNOYING as heck to me – but I guess I’m old. To me – at a place like this a simple menu is way more elegant – my wife doesn’t like us to bring our phones when we go out – now we have no choice!

SPA / Gym

The Spa and gym facilities are located in a nice building adjacent to the main building – the Spa has separate facilities / buildings for each type of function (i.e. nails, hair, resort clothing, massage) – and the facilities for men and women are separate. All of the facilities we used were in great shape. In addition to being a tennis nut I also value the gym facilities – and the gym here, although somewhat smaller for a resort of this size – it well equipped with modern strength and cardio equipment. There is also another fitness facility at the Wellness center that has more equipment and space – and has facilities for a variety of sports – like basketball, table tennis, and others – and a nice veranda overlooking a pond and the resort area.

Just a heads up – while this resort is obviously high end and the prices are to match – the Spa deserves special notice – my wife’s 50 minute massage was about $400 including services charges and taxes – before any extra gratuity . The actual massage itself was of course excellent and the oils were high quality – but this price is among the highest we’ve ever experienced for a less than one hour massage.

One nice note – in the Spa shop they have clothing from Nono Maldonado – who helped with the freshening of the property after the hurricane. I bought one of his linen shirts – good quality and way less than the massage!

The property

Grounds are gorgeous – very well maintained. Golf course looks immaculate – and the paths around the property really are worth a walk. The remote Wellness center is a hidden gem – they have another nice gym and of course our favorite – the tennis facility. They have two clay courts and two hard courts – and a solid teaching pro available for lessons. Courts are quite well maintained for a resort. They also hold group classes on weekend mornings. You do have to purchase your own balls but they do have racquets available – we were glad we brought ours as the freebies aren’t great quality. We did not use the resorts special water area (seems mostly for kids) but it looked well maintained and fun.

The Sabering

As most of you know this is a St. Regis tradition – at 6pm the ceremony is performed )at this property in the main building veranda overlooking the ocean) – which typically draws a lot of people to the location. To us it’s nice to learn the history – but when they only do a few bottles – everyone ends up with a literal thimble of Champagne – not worth it to us but fun to watch as they usually involve some of the guests.

The Food

As many others have pointed out – the food is where this property struggles the most. Yes you need reservations for most places – and yes it is busy and the food is not what we’re used to at a property of this caliber.

We did find some gems though – on Friday in the bar they have a “Sushi Sunset menu” – which was pretty good considering my wife is Japanese and we live in Tokyo and NYC – is it up to quality we are used to – no – but after reading all of the negative reviews here we enjoyed the Sushi. They had some Nigiri and Sushi – but most of it was Maki – rools. The spicy tuna roll was solid – as was the Sashimi salad.
Seagrapes has been somewhat maligned in the reviews – but we enjoyed it and didn’t expect too much from what is really a pool / beach bar. The seared Ahi tuna tacos at made it’s way into our bellies day. The pizza was also decent as they make it in the dedicated pizza oven outdoors – our favorite was the spicy chicken – but the pepperoni was nice too.

Room service is, well, slow – and expensive. We ordered a bottle of Kim Crawford Sauvignon Blanc (interestingly – if you buy this bottle at the bar in Seagrapes it costs much less than on the room service menu) and it cost $100 delivered to our room (took a picture of the receipt lol) – which took about 90 minutes in the early evening. The poor butler that delivered it was clearly over-run -- this is an area where the resort needs a few more people – the food and service standards need improving. It was never “Bad” – but when you come to a place like this – and pay what we pay – you expect better…

The Staff

The entire team here really does go out of their way to provide great service – they could probably use a few more staff as during peak periods service is very slow – but if you get on island time it’s ok… We had great service in the bar area and really like the bartenders – who are knowledgeable and friendly. They also have some decent bar bites – which one night was fine with us! The boneless spicy chicken bites were nice (and plentiful).

Everyone we encountered – from the staff in the spa, the gyms, the wellness center and the restaurants were very friendly and addressed us by name. As mentioned many times – they just need more of them!

Overall Impression

We enjoyed our stay here a lot – not too much noise (except at the pool area in the early evening) and most people dressed up quite a bit for meals – but even those with flip shops and shorts were nicer than the average pool bar place… The St. Regis is an elegant property with amazing grounds and the location is beautiful. Service is warm – and while not efficient – it was sufficient for us.

We noticed a variety of tourists here – from South America, North America, and also many local residents from the community. It was a nice blend – it didn’t feel like NYC visits Puerto Rico.

Would we return – yes we would – if prices moderate to something that reflects the quality of the experience – at an average daily price of about $2.5k for a suite you should rightly expect a lot!

Date of stay: August 2022
    • Value
    • Sleep Quality
    • Service
4  Thank JonathanW49
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 August 2022 via mobile

We had a short getaway for a weekend and it was just perfect. Our room was beautiful, the gardens are lovely and service very good and caring. All our meals were good (at Paros and at the pool) and we loved that the pool was quite with background music not loud at all allowing us to enjoy. The beach is also quiet and clean, perfect for long walks.

We enjoyed having a Nespresso machine at the room with porcelain coffee cups and nice glasses for everything else.

We are looking forward to be back! Thank you to Jean Carlo, Luis, Coral, Jean and all the reception and housekeeping teams.

Date of stay: August 2022
Trip type: Travelled as a couple
1  Thank natiserrabonett
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guest Services, Other at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded 27 September 2022

Greetings Natiserrabonett,

First, let us take this moment to thank you for taking your time and share with others your amazing experience
in Puerto Rico and The St. Regis Bahia Beach Resort.

It is our mission to make every guest have the best experience in our secluded and beautiful resort. We are more than ever encouraged to continue our journey and to deliver personalized St Regis Service to our guests. Once again, thank you for choosing Puerto Rico's Best Address and we wish you plan to visit us in a near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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