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All reviews post hurricane free margaritas roots restaurant major hurricane champagne and chocolate covered strawberries marbella restaurant juan diaz puerto rico great shape incredible stay one bedroom unit rum bar vacation club sparkling clean adult pool is self parking amazing island
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Reviewed 28 May 2018

We stayed for 2 nights (Thursday and Friday) prior to our cruise. The property is beautiful, simply stunning, but hands down the staff is what makes this one of the best places I have ever stayed! Every single staff member is warm and friendly, offering a hello and smile just in passing. Always attentive, asking how we are enjoying our stay, if there was anything we needed, etc etc . The room was clean and inviting, a great variety of restaurants and bars. Our first night was a quiet, serene evening being a Thursday. Friday night at 5 O'Clock Somewhere was hopping as more people arrived and checked in, such a fun atmosphere with live music. I highly recommend this property and I can't wait to go back and spend more time as I explore the island in more depth!

  • Stayed: May 2018, travelled with friends
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Review collected in partnership with this hotel
Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018

Great property, view, pools, and ocean access. There are three pools so there is plenty of room and it isn't crowded. The beach is right next to the hotel and it is a great beach. The rain forest is a 5 min drive from the hotel.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank 762cherylp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

The grounds, pool area and beach are lovely but need better upkeep. Two of the five stalls in the women's bathroom by the pool had broken locks and wouldn't close. The beach/pool restaurant ran out of silverware and napkins at lunch time. The tv reception was not working so the front desk did give us a $20 gift card for the inconvenience.
This hotel is the only thing in this general area so you are "stuck" with the restaurants and bars at the hotel. The food and drinks are good but pricey.
Check in was a mess. Two people checking people in with a line of about 15 -20 people waiting.
Rooms are nice but balconies are very small.

Stayed: May 2018, travelled as a couple
Thank alpal30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018

Notwithstanding the devastation that Hurricanes Irma and Maria did to Puerto Rico, including this resort, the Wyndham has largely recovered and is still clearing debris from the grounds. My lower ranking is based upon several issues: (1) weak/inconsistent internet; (2) television that does not work (loses signal); (3) noisy; (4) HVAC that doesn't work consistently; and (5) restaurant that shows items on the menu that do not actually exist. Perhaps, with some time, things will come back to a high standard, but at this time this is merely an average hotel.

  • Stayed: May 2018, travelled on business
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1  Thank DRWMETMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana d, Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded 4 September 2018

Thank you for sharing your comments, they are very appreciated. We are sorry that we didn't exceeded your expectations during your stay. We hope we can welcome you back since we have opened new and renewed spaces that we are sure will captivate your attention. We have recovered strong after the Hurricane devastation and I can attest that now we have a Renewed Rio Mar that will enchant every guest.

Have a Grand Day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018 via mobile

Love this place! The service is super friendly and helpful. Scenery is gorgeous. Everything is very clean. Overall I can’t say enough good things. Let’s bring our tourism dollars to people who truly need and appreciate it!

Stayed: May 2018, travelled with family
2  Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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