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“Horrible Airlines ”
Review of SriLankan Airlines


Reviewed 3 weeks ago via mobile

Traveled from Bangkok to Bangalore with a stopover in Colombo.
We travelled business class
The flight from Bangkok to columbo was abysmal
Food really horrible
None of the monitors worked in business class: it’s amazing how accepting the passengers were!!
So no movies
No reading material provided
Travelled at night but seats were not reclining
Lounge primitive
Boarding in Columbo:cattle car style: even tho we were business class
Sri Lanka is a small country and I so wanted to write at least a neutral review!!!
No excuses tho for the lack of just basic planning and business execution and service
Shame on those who run this airline
There are many of us in the world who admire your country for its wonderful people and grit and want to support you

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 - 98 of 1,225 reviews

Reviewed 4 weeks ago

That was my first experience flew with srilankan. never heard about this airlines. I'm so amazed, i got the wide legroom, comfort seat and great service from fight attendant. the food is very good.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Arief_80kg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Check-in : At the dedicated separate area for Business class passengers i.e. Silk Route , which as mentioned in my previous reviews isn't much of a luxury , considering there isn't much rush at the other entrance gates , plus it also involves a long walk down to the immigration counters.

Lounge : Serendib Lounge
This lounge as mentioned in my previous reviews , is very crowded and has guests much more than its capacity. They need to reconsider the seating plan & remove the heavy space-occupying sofa seats. The area that is dedicated just to a few lazyboy seats could easily be done away with , and incorporated with the rest of the lounge. Unlike my previous visits there , when guests availing the spa services were being regulated in order by the reception , this time we had to personally keep a track of the situation & the spa staff too had to overburden themselves in figuring out who's next. This chaos could be easily avoided.

Boarding : Since our aircraft was at the parking bay , all business class passengers were provided with a separate bus.

Cabin / Seating : This was a new aircraft ( "sharklets" ) and there were just 12 seats in the business cabin. The seats were very comfortable and the control buttons were quite smooth. The legrest too came up on its own without any manual intervention. Unlike most of their other aircrafts , where the monitor is stowed in the armrest , here the screen was right in front ( behind the forward seat's headrest ).

Service : Great as always , and very courteous & friendly cabin crew.

Food & Beverage : Good options & great to taste. The tea menu as mentioned in my previous reviews , is one of my favourite things about the airline.

In-flight Entertainment : Decent options for a short flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Puhup_Verma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Splendid interiors and great food with impeccable service. I travelled to and fro Delhi Maldives. All flights has perfect cleanliness. The new Business class having separate aisles were premium and luxurious. I was so relaxed and with such a privacy, could sleep very well. Food that I had was always a combination of nutrition and taste.

Staff served us with a warm smile. Highly recommended Airlines

1  Thank Nidhikm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

It was a short flight and the plane wasn't full so it was comfortable with no issues. The staff are reasonably friendly and helpful.

Thank ZinamonKveen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC