I booked our trip through Expedia. I generally fly Southwest Airlines but flights were pretty pricey so I looked elsewhere for a better deal. I booked tickets for myself (with a lap child), my 5 year old, 7 year old and my mother. I did not know at the time of booking that the name on my mom's ID was her first, maiden name and last name. I assumed that it was her first, middle and last. When I called to see about changing it (literally right after I booked it and sent the itinerary to my parents) they wanted to charge me $150 to change her name. That is about the same amount that I paid for the tickets. Then about 2 months later, I called to see about getting a seat with extra leg room because I had torn my Achilles tendon and am in a walking boot. That is $35 more to reserve a seat, even though it's for medical purposes. My mom has a military ID with the correct name on it, so I called to see if that would suffice for getting through security etc. The guy on the phone was pleasant and went ahead and changed her name without charging me, which was very nice of him. BUT THEN when it came time to check in for our flight, I checked in online and if you want to choose your seats, you have to PAY. I went ahead and took the gamble of letting the airline choose our seats because I could not afford the $25 per seat fee that they were asking. When the check in went through, they had assigned each of us in the same seat, different rows. Ex) Row 22,23,24,25 seat E. WHAAAAT?! I am traveling with small children, why on earth would you book us in different rows, when there are seats available in the same row? I called and was given a hard time about it and was told that I should have reserved our seats. I kindly explained that I am traveling with small children, one of which has special needs and cannot be in a row by himself. After some back and forth, they changed our seats to the same row.
Maybe I've been spoiled by Southwest Airlines, but all of these fees and hidden fees for EVERYTHING is absolutely ridiculous. You have to pay for luggage, you have to pay for a carry on, you have to pay for reserving a seat, for name changes etc. I will never fly with Frontier again. Ever. And I haven't even physically been on the plane yet. So I will probably (hopefully not) have more to say after our trip.