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“Great Airline”
Review of THAI Smile Airways


Reviewed 4 weeks ago

Thai Smile Airline values and appreciates their customers. The agents at check in were very accommodating. The agents at the gate were friendly. The flight attendants were very attentive. The most important thing I like about Thai Smile is their customer service. They have a phone number where you can actually call and talk to a person. Every Thai Smile employee was very kind considerate and appreciative. This is definitely my airline of choice in Thailand.

Date of travel: May 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank TPSorg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experiences. We hope to see you again on your next trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10 - 14 of 6,048 reviews

Reviewed 4 weeks ago

I flew with Thaismile during Covid. After we landed and leaving the plane, I saw numbers of officer wearing full protection suit. At first I thought they found someone with Covid infected but actually that were just the whole cleaning team of Thaismile. Really appreciated the airline effort the keep customer safe during this crisis time.

Date of travel: May 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank ployp718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experiences. We hope to see you again on your next trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The airline should avoid using bus for transferring passengers despite COVID-19 pandemic. There are not a lot of flights at the airport these days. Many passage ways to the terminals are empty.

Date of travel: May 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank Road249168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 4 weeks ago

We sincerely apologize for the inconvenience and any unfavorable impressions created. Such constructive feedback is invaluable and considered very useful in our continual striving to achieve the best customer service. We do appreciate your feedback and promise that we will continuously improve our services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2021

I had booked on two other domestic (for the same trip) no frill airlines and both cancelled at the last minute, Thai smile was the only one that did not cancel. No fuss, easy to use, smooth flight and left on time and arrived early!

Date of travel: May 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank Suman T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 11 May 2021

Thank you for sharing your experiences. We hope to see you again on your next trip.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2021

Flight time is too late,change from 13.15 to 19.30. It took so tried for elderly WHEN TRANFER TO MY residence.

Date of travel: May 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank warapornNid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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