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“SMILE TOGETHER...AGAIN SOON”
Review of THAI Smile Airways


Reviewed 6 December 2020

It was not the best time for Thai Smile and other airlines at the time being, anyway I am very happy with their services and hopefully we smile together again soon. In details, the check-in till boarding are perfect and flight was punctual. At take-off, flight was smooth as well as landing. During the flight, I asked permission to moved my seat as we shall take social distance at this time. All Okay by supporting of the crew, nice small meal package I tried it later not on the plane (everyone wearing mask so it was not convenience up there) it was good taste snack.

Date of travel: December 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank Viruch C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 26 January 2021

Thank you for sharing your experiences. We hope to see you again on your next trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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100 - 104 of 6,048 reviews

Reviewed 5 December 2020 via mobile

It was not the best flight on Thai Smile, generally I am very happy with their services, the 4 stars more based on previous experiences.
This time the flight departed about 30 minutes late. They have different kind of aircraft in their fleet and (I believe) the one with the small winglets do have a smaller pitch for the seats which is less comfortable.
Flight itself good, it remains a bit of a sad sight to taxi next to the sleeping fleet of mother Thai Airways.
Nice small meal and friendly cabin crew.

Date of travel: November 2020
    • Seat comfort
    • Customer service
    • Legroom
    • Value for money
2  Thank phwid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 26 January 2021

Thank you for flying with THAI Smile. We do appreciate your feedback and promise that we will continuously improve our services. We look forward to having the opportunity of welcoming you on board THAI Smile Airways again during any future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2020

Flight was on time and comfortable. Only criticism is that boarding was by bus and there was a long wait until all passengers were on the vehicle. The bus was very full with no chance of any social distancing

Date of travel: December 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
1  Thank mikeyhick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 26 January 2021

Thank you for flying with THAI Smile. We do appreciate your feedback and promise that we will continuously improve our services. We look forward to having the opportunity of welcoming you on board THAI Smile Airways again during any future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2020

The service was impressive. However, the airline should give the right to choose an in-flight meal for each paasenger during the process of ticket resevation.

Date of travel: November 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
Thank inggiegie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 26 January 2021

Thank you for flying with THAI Smile. We do appreciate your feedback and promise that we will continuously improve our services. We look forward to having the opportunity of welcoming you on board THAI Smile Airways again during any future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2020

Narrow seat pitch and full flight due to high season that cannot selected our satisfied seat. It took too much time to disembark because flight attendant arranged all passengers to disembark 3 rows/call owing to distancing but they still overcrowding on the bus because the aircraft parked at remote bay that very far from terminal.

Date of travel: December 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Review collected in partnership with Thai Smile
2  Thank phatrasirir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THAI_Smile_Airways, ผู้จัดการทั่วไป at THAI Smile Airways, responded to this reviewResponded 26 January 2021

Thank you for flying with THAI Smile. We do appreciate your feedback and promise that we will continuously improve our services. We look forward to having the opportunity of welcoming you on board THAI Smile Airways again during any future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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