Absolutely unprofessional. Kept cancelling our flights, offering us a new one and by the time we reply (within a day), they say we can no longer take that flights because it’s sold out - even though you could’ve still purchased tickets from their website. This is my worst experience with an airline company and I would never travel with them again, wasted two whole days of my vacation not only because they gave us flights for a day later but also because our journey took 17 hours instead of 10. We had to sleep at the airport without any compensation whatsoever.

Worst long haul experience I've ever had. In the days running up to departure the flight was first posted as leaving late, then on time, then a bit late and it finally rolled into Doha at nearly 1am when it should have been 10.45pm. Half the plane missed their connections and were still sat around at 3.30am waiting for Qatar staff to sort them out. I had to stay overnight in Qatar and catch a plane to Manchester the next day. No explanation or apology given at any time by Xiamen. Cramped and uncomfortable seats and the flight tracking didn't work on the small screen. Have flown other Chinese Airlines that are much better. Qatar Airways, you need a better partner for your China trips. I won't be doing it again.

I had read the reviews and decided to book with Xiamen airlines regardless. The flight was $320 AUD with the next cheapest airline charging over $900 for the same flight.

I was pleasantly surprised. The staff were very friendly and genuinely helpful. Whilst not fluent in English they were able to communicate enough to get the job done.

The plane may have been old , but it was still clean and most importantly functional. The pitch being at the higher end for economy flights, particularly on budget carriers.

The food service commenced very early and there was adequate food. Whilst not a gourmet experience, the food was adequate. They did serve crackers in lieu of peanuts, which were really tasty. On the second flight they served mixed nuts and dried fruit, which was also a nice touch. I'm unsure if you can help yourself to snacks and drinks, like you can on Qantas as the food served was sufficient.

I had an 8 hour layover in Xiamen, whilst not ideal, there is filtered water stations, charging ports and reasonably comfortable chairs. The staff in the shops there speak very limited English so Google translate was a great help. If you want to buy anything in China, you should consider downloading the wechat pay app, as it is accepted pretty much everywhere in China.

For a third of the cost, I'd fly Xiamen every single time.

First time trying and never again.
Plane had a urine smell when boarding
Online check in didn’t work
No checks on hand luggage weight size hence overhead absolutely packed not enough space
Food first serving ran out
Coke Zero ran out
Food second service ran out
Cutlery ran out
Coffee served no sugar had to ask no stir stick had to ask again
Staff mainly did announcements in Chinese not much English
Too hot
Poor leg room
Wife seat broken wouldn’t recline

Never again

It was a hassle free experience of travelling with Xiamen Airlines - route-Wuxi-Fujian-Jakarta. Although due to tough weather conditions many flights got delayed/cancelled from Wuxi airport, however Xiamen went a step ahead to provide utmost care to its passengers. Not only the flight departed from Wuxi to Fujian (amidst other flights getting cancelled) but also Xiamen staff handed free snacks and drinks to the passengers waiting for boarding. To my pleasant surprise passengers were offered compensation of 200 yuan by Xiamen staff due to 4 hour delay in boarding. Unpredictable weather conditions are out of control for any airline, however offering compensation on these grounds reaffirms the faith in brand value of the company. Next flight from Fujian to Jakarta departed as per schedule. Healthy snacks ( fruit gums and peanuts) and fresh breakfast ( chicken and rice, sweet bread, soft drinks, juice) were served to the passengers. Huge shout out to friendly staff of the airline, their caring attitude made the journey even more comforting.