We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great transatlantic service, now on brand new 787s”
Review of WestJet


Reviewed 12 March 2020

We flew with Westjet from London Gatwick to Toronto a few years ago, and experienced some issues - with the old aircraft and the after-sales service - but a couple of years on, and now flying on their brand new Dreamliner 787-9s, it’s all change. A much more comfortable flight - even in economy - and good inflight entertainment and catering, so Westjet will now be our preferred airline compared to the other scheduled airlines available. Admittedly Gatwick is our nearest airport, but recently we had been using other carriers, even if they flew out of Heathrow. Price will always be key for us as we are seniors now, but we will be using this route once or twice a year as our family is split between Ontario and south east England.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a reviewReviews (15,502)
Traveller rating
Traveller type
Time of year
Language
  • More languages

274 - 278 of 15,502 reviews

Reviewed 12 March 2020

I was flying economy class so comfort was just adequate and limited drink and food included.
However what made the flight was the attitude of the cabin crew. They were all exceptionally pleasant and helpful, especially one member of staff who had everyone laughing with her jokes and quips.
The comedian was not on the return flight but again a very high standard of service.

Date of travel: July 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank RollandButter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2020

The crew of Westjet are always professional, friendly, and humourous. The seating was comfortable. I enjoy flying this airline.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Judy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2020

Westjet made big promises to charge $0 changes or cancellations due to the Coronovirus. But, in the end, when we called to get our $110/person/direction fees waived they claimed that we called too early in the day for them to honour that policy (as it was issued later in the day). Poor customer service. I will be using other airlines in the future.

Date of travel: March 2020
    • Customer service
    • Value for money
Thank Travel_Guy080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2020 via mobile

I always travel WestJet not only because I have a WestJet Mastercard and get free WestJet dollars as well as a free $99 companion flight per year.... they are punctual, comfortable and the flight attendants are usually pretty funny while giving you the best service.

My WestJet vacation to Cuba cost us $1000 for the week for both us after we used our WestJet dollars. You can’t beat that.

Date of travel: March 2020
Thank sshannon26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
US$USD
Ireland
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Ireland. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.