After retirement, and having to pay my own way to fly; it was really difficult to accept the treatment accorded by airlines to economy class passengers. Everything from initial booking through airport check in and security to boarding and carry-on handling is done with passenger comfort and convenience being the lowest priority.
Once boarded, the economy passenger finds seats that are far less comfortable and which provide far less personal space than those on older aircraft. No longer are a selection of hot and cold meals served on chinaware available— but rather stale, flavourless sandwiches and tapas are now served at ridiculously inflated cost. Beyond a small selection of water, coffee, tea and soft drinks offered at no charge; alcoholic beverages are sold with only ice and less than a half can of carbonated soda.
While Westjet is forced to lower its standards to these minimalist levels in order to remain competitive, at least they do so with courtesy and good humour. Their staff are almost without exception friendly and empathetic to the frustrations of their clientele.
Westjet has done a commendable job of delivering entertainment via on board WiFi to personal cellphone, tablet and laptop devices at no charge.
Their aircraft are well maintained, clean and the air handling equipment provides a comfortable temperature controlled environment. The Westjet fleet is continually upgraded with new aircraft, but this is in itself a problem as manufacturers such as Boeing have reduced passenger space and seat comfort to increase seat counts and reduce weight.
In summary, Westjet on this trip provided great service with friendly staff at a competitive price ... but, in keeping with industry standards, did very little to improve customer comfort or convenience. Flying is no longer an experience to be looked forward to.