Unbelievable policy and horrible customer service
1) I bought a flight with them. They canceled the flight but didn't even let me know
2) I had to book a new flight with my own money. I requested a refund for the canceled flight
3) They said it was not their fault that the flight was canceled. Therefore, they will not refund me any money
I couldn't believe it, I have never seen an airline behaving this way.
Never, ever use them. Avoid at all costs.