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“Unbelievable”
Review of Vueling Airlines


Reviewed 4 weeks ago

Unbelievable policy and horrible customer service
1) I bought a flight with them. They canceled the flight but didn't even let me know
2) I had to book a new flight with my own money. I requested a refund for the canceled flight
3) They said it was not their fault that the flight was canceled. Therefore, they will not refund me any money

I couldn't believe it, I have never seen an airline behaving this way.

Never, ever use them. Avoid at all costs.

Date of travel: September 2021
Thank Long P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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32 - 36 of 26,934 reviews

Reviewed 4 weeks ago

After a year and half they haven't refund me the money they own me ,no reply from my imail no voucher no apologies . You can keep my money but I won't fly with you anymore . Avoid this company at all cost

Date of travel: September 2021
Thank 200humbertoc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Good experience. The Flights were on time, all the staff were polite and the flight was calm. The airline helped me with all the covid requirements.

Date of travel: August 2021
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Thank basiliation
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Airline was not able to stick to their planned schedules! They rescheduled twice the flight. I was not able to get any other flight anymore, so I had to cancel the flight...

Date of travel: September 2021
Thank Hendrik H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 September 2021

Our flight was changed to the day before & we weren't notified! When we found out there were no flights the next day either. Finally had to book a new flight, new transfer, extra time at hotel all because they don't bother letting you know. I have tried to obtain a refund but they won't even answer my emails. Use anyone else

Date of travel: September 2021
Thank Jane M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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