Arrived at airport at 5.30 pm for 8.35 flight. There were 456 passengers on the flight and initially 2 check in desks for Economy passengers. After we had queued for 45 minutes they closed down one of the desks - this with a massive queue stretching way back- sheer genius. We got checked in after standing for an hour and a quarter but there were many behind us who waited much longer.
This was followed by huge queues for the remaining formalities ( to be fair this is common to most airports ). The consequence was that we had no time to relax before boarding despite allowing 3 hours from arrival. The flight itself was ok but the food was way below the high standard that we had experienced on the outward journey 3 weeks previously. Virgin need to urgently get check in procedures soted out - there was a lot of dissatisfaction being expressed by a lot of customers