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“Class Flight”
Review of Virgin Atlantic Airways


Reviewed 13 December 2017

We opted for Premium Economy. Excellent decision.

From the time we arrived at Gatwick the experience was amazing. Return similar.

Our cases checked in, security and passport control was a breeze.

Our seats were perfect, as we are tall, legroom more than enough.

Hospitality and service from the crew was brilliant.

Food out was better than food back but my husband ordered a diabetic meal and it was superb.

Loads of choice on the entertainment. Night flight home was comfy enough to sleep 4-5 hours

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank LizO0509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 December 2017 via mobile

Flying Upper class should be a privilege, a relaxing pleasurable experience. Alas not this time. For the record we are, were, strong advocates for the Virgin brand. This was a long planned wedding anniversary trip that turned into a farce.

Virgin holidays booked us on the wrong cabin class coming home. Wanted to charge £6230 to change the class of the ticket; to correct their mistake.
We had no way of getting us and our luggage home. We had to pay again.
We had no way of getting home from the airport despite having paid their concierge service to book it for us.
Virgin have got rid of their lovely Boeing Dreamliners and put their old Airbus A330 and A340 back into service which are tired, dirty and broken - my seat and entertainment was not working.
We paid the duty office another £1300 plus taxes to change the ticket class when we were in America, but they still managed to get that wrong. We then had to pay them 47400 airmiles to finally correct their mistake and they got that wrong too. We then had to pay another 36000 airmiles for the chauffeur service to take us home.

The return flight didn’t even get a gate at Heathrow so we had to disembark on a mobile ladder in adverse weather with no assistance whatsoever. Upper class ? Er, no, certainly didn’t feel like it. Even wheelchair passengers didn’t get any help.

We have since found out Mr Branson has sold his majority stake in Virgin Group so the service has gone right down the toilet. The new owners want their money back and it shows.

The Virgin complaints team are impotent and useless. Weak apologies and a flat decline of any reimbursement at all. They deny here was any problem despite recorded calls and emails proving their negligence.

They caused days of worry and heartbreak on what should have been the holiday of a lifetime. We booked directly through Virgin Holidays expecting their expert help and advice for the perfect holiday. Big, *huge* mistake.

Never again. After 18 years flying with Virgin, I wouldn’t go with them if you paid me.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
3  Thank andyhawkings1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

The cabin crew were friendly and helpful. The inflight entertainment was great with something for everyone.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank vk47612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2017

It had been some time since we last flew with Virgin but we were delighted to be flying with them again. Their upper class fare for this flight was exorbitant so we chose premium economy. The staff were very attentive and the food and beverage service was very good for an economy product. The extra space available over standard economy is very worthwhile on a flight of this length.
We departed on time on both legs.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Humphrey_Wright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

We travelled to JFK from MAN as a party of 6 in the first week of December, in economy class. The seats and legroom are sufficient and the food palatable. Soft drinks, beer, wine and spirits are free from the bar. It is the service from the flight attendants that makes it though, they all treat you with respect and are very friendly- looking forward to our next trip with them now!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
1  Thank Shellkevmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC