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“Expected more...”
Review of Virgin Atlantic Airways


Reviewed 19 October 2017

We never used Virgin before but heard about it from our friends. Upper Class seats/beds are roomy but outdated. Technology-wise it was a trip in time back to around 2000. The interior shows age. A seat next to us was broken and two flight attendants had a hard time to force it in place so that a passenger could sit down for landing. The service was nice and friendly. Decent food. We departed and arrived on-time.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank misenkii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,163 - 3,167 of 8,729 reviews

Reviewed 18 October 2017

we have been with virgin many times and never had a problem with them the staff was excellent flight was excellent we will use them again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ianharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017

Nothing to complain about. Virgin met our expectations. Good entertainment choices. Food was par. Check in at Gatwick and Dubai was quick and efficient. No negatives

Thank davidandhannah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Not likely to chose virgin Atlantic again .on booking thro virgin holidays never was I told that it would be on a delta flight . However on the flight out to Las Vegas from m Gatwick i had no complaints the staff were buzzing food ok drinks etc plentiful but different story on way back from Los Angeles to Heathrow . Hostess arrogant , limited service no offer of alcohol drinks apart from just after take off . Offer of watered down cordial just an unpleasant flight why different standards on flying back ?? From the advertisements about virgin I thought why not but now will look elsewhere when I return to America

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
3  Thank chris g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Virgin Atlantic never fail to provide fab service. Always well looked after with food & drink. The inflight entertainment is also excellent & just what you need with two bored kids with you!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Suzanne Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC