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“Our best-ever flying experience”
Review of Vietnam Airlines


Reviewed 29 August 2017

This was the first time we've flown Business Class, & we're now converts! The food, drinks & service were truly superb, and the layout of the seats really allowed for privacy & easy sleeping. On the return trip back from Paris to Sydney, we faced a 14-hour daytime layover in Ho Chi Minh City, and our Business Class fares entitled us to an amazing bonus - free Visas, free mini-bus transport, free day-use of a lovely Hotel Room (Ramana Hotel), free Lunch at that Hotel, a free 2.5-hour Bus Tour around the City, free Dinner at the Hotel, and Transfer back to the Airport Lounge. Fabulous!

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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Hilton K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 August 2017

The airplane on the first leg was a very basic business class, better on the next, with a flat bed into Paris. The check in was easy and the inflight service good although the inflight entertainment was only fair. The meals were well presented but the monotony of the Asian vegetarian for each meal, irrelevant of breakfast, lunch or dinner was disappointing. The business class lounge in Ho Chi Minh City was being renovated and was expected for completion by our return trip, 2 months later. Unfortunately it was not completed and the lounge we used for our delay was sub standard. The flight from Vietnam to Paris was delayed because of a flat tyre on the plane.
We have flown with many airlines and this experience would not bring us back to Vietnam Airlines.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Elizabeth_David_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

The flight boarded and I was told that the in-flight entertainment was not working on the left-hand side of the plane where I was sitting. As soon as the flight was airborne the two folk next to me moved and the steward said he would not put anyone else in the seats because I explained I was on a long haul to New Zealand. I was able to have all three seats to myself! The first time ever on a long haul. The meal was great, the service excellent and overall the flight was very comfortable and arrived in Sydney on time.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Debi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

First time flyer with Vietnam Airlines. Service was impeccable, food great and lay flat beds good. I'm 5'10'' so just enough leg room when layflat - probably designed for smaller people but comfortable enough.
Long stopover but airline arranged a motel and a city tour for us.
Really cannot fault this airline for business class.........

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Meredith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017

Very pleasant indeed cabin crew looked after us very well in a professional manner..
The food was as expected for economy but was very good.
In flight entertainment was all the latest films .

In the section below it asked when I travelled
It was Jan 2016 not September.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Paul3775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC