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“The friendly skies are no more!!”
Review of United Airlines


Reviewed 23 January 2021 via mobile

It’s painfully obvious that these steward and stewardess do not care. They barked at people the whole trip, ran the drink cart down the isle like they just don’t care, they were short with their responses. The plane was great, it was clean, the pilot landed perfectly but the customer service is poor. Now fly Southwest and you will have a great customer experience. Boarding on Southwest is different but for the most part people are friendly.

Date of travel: January 2021
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank sweetbabyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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93 - 97 of 50,817 reviews

Reviewed 23 January 2021

Tried using over $3,000 in credits for previously cancelled flights and were not allowed to use them as one segment of a 5 leg trip on United included one short hop with one of their partners!! This despite the fact I was attempting to book direct on United with 4 of the segments on United in business class!!! What a scam!!! My future flying plans will definitely avoid this airline and its partners!!

Date of travel: January 2021
    • Customer service
3  Thank jaybeeFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2021

Took a flight with United because it was the only airline flying into a smaller airport. The whole airline from check in to boarding flight felt second rate and not meeting my expectations.

Seats were not blocked to create social distance and was forced to share a first class row during the pandemic, which obvious or any allow for any distance. I will not fly with them again and will stick to flying with Delta airlines as much as possible.

Date of travel: January 2021
Thank Travel4Work247365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2021

If you fly basic economy be prepared for extra lines at the airport, as United does not allow you to check in online.

Date of travel: January 2021
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank HarperMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2021

I no longer consider United safe enough to allow my family to fly on a United plane. Maintenance is EVERYTHING in the airline business.
In my opinion Southwest is the best run, and the safest airline in the country. I won't get on a United plane again.

Date of travel: October 2020
1  Thank jon d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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